DISH FORCING me to get a TECH visit for a receiver swap !!!!

[navychop]

Scott seems to think something important will happen in a few months that will make us happy to be on the correct arc.

I certainly agree about the 311. Left hand not knowing what the right hand is doing.


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[Dishman1978]

. Left hand not knowing what the right hand is doing.


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That happens a lot, even within departments for techs. We are told we aren't allowed to use a certain tool for fear of stripping out a screw but then somebody else says we will be getting the tool by end of march.

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[dvrexpander]

As a tech I can tell you that its annoying to roll out for a service call (but built as an upgrade) when the person only has a minor issue. See this is how Dish rips the tech off, they build the upgrade to do two jobs in one cause they know you still have to fix the problem. So instead of getting paid for two work orders you now only get paid for one and you just completed the work of two.

If its not broke don't fix it!!

 

[86turbodsl]

UPDATE:

DIRT to the rescue. All is fixed and good now. I was allowed to leave the dish as i wanted.

BIG Kudos to MATT for getting this done.

Thanks again.

 

[3HaloODST]

UPDATE:

DIRT to the rescue. All is fixed and good now. I was allowed to leave the dish as i wanted.

BIG Kudos to MATT for getting this done.

Thanks again.

Matt's the man!

 

[Stargazer]

When they convert to these improved compression schemes then I believe we will see more features like the Primetime Anytime. They will get more of those channels on one transponder meaning more channels available on fewer tuners if they choose to add more tuners to enhance this functionality in the future..

 

[satinstallerguy]

As a tech I can tell you that its annoying to roll out for a service call (but built as an upgrade) when the person only has a minor issue. See this is how Dish rips the tech off, they build the upgrade to do two jobs in one cause they know you still have to fix the problem. So instead of getting paid for two work orders you now only get paid for one and you just completed the work of two.

If its not broke don't fix it!!

YAHTZEE , BINGO...... OUR SURVEY SAYS................. BONE THE TECH........... Dish has been doing this for years. Part of the reason why I stopped contracting with them.... You hit the nail right on the head there..

SIG

 

[bwexler]

Does this mean I need to find my old 3800s and activate them, so Dish can upgrade them to another Hopper With Sling and a SuperJoey.
They won't notice I already have 2 Hoppers on the account, will they?

 

[dishcomm]

Folks there is no need to worry about things. DISH is working on things in order to bring you more products and services you want. If they need to make a change to your configuration or equipment they will contact you. Until then sit back and enjoy your TV. There is nothing to get worried over.

If they do contact you, then let them do their work as when they are done with all the upgrades you are going to be even happier with DISH then you are now. A free upgrade is a nice thing and so are the benefits you get when the upgrades are complete.

Question, will the upgrade force customers into a 2 yr agreement?
If so, Dish is going to have a battle on their hands. I want no part of a contract. Been with Dish since 1997. I've never had a tech to my house. That's because I was one....For 12 years.
The last thing I need is for a tech to come here and tell me "I have to run all new cable, or I can't do the upgrade"..

 

[dishcomm]

It's easy to say that, but it means a lot of tear up for some people. Back in the day, 119 was the only dish. Then it went 110/119. Then they added 61.5. Then they moved things to 129. Now they want us back to the east.

I don't know about the rest of you, but when i spend this much money on a house, i certainly get tired of people trying to drill holes in it.

It's easy to say it will be "better", but doesn't capture that different customers have different needs.

Dish may be assuming everyone wants hoppers and joeys and the latest bling HD whatever, but not everyone truly does want that.

I have 2 vip211's and one 311. i don't have hoppers or dish dvrs, or anything like that and don't intend to.

And western arc dishes tend not to load up with snow in this area. ONE time i had to clear a dish in 15 years.

so i have no real reason or incentive to move to east arc.

i can't really comprehend anything they may be trying to roll out that i just have to have.

I'm with ya...I don't have HD. Don't need it. Don't want to pay for it. I have two 311's and two 512's connected to a D-500...I'm good...

 

[navychop]

I'm with ya...I don't have HD. Don't need it. Don't want to pay for it. I have two 311's and two 512's connected to a D-500...I'm good...

Today.....

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[dishcomm]

Ultimately Thats is up to you... but when channels start getting shuffled around and your not seeing them in your guide because you don't have the correct DISH you are going to be calling them upset.

Not sure why you are against it. I know if I took my car to the garage and they offered to give me a free tune up I would be all for it.

Not sure why your being stubborn, but in the end your only aggravating yourself. I would still take them up on their offer.

I'm not opposed to the upgrade. I am of the school of "it it ain't broke, don't fix it".
I was a tech in fulfillment, I cannot count how many times a customer got pissed off at me because I had to tell them I had to make changes to their setup or cabling because of Dish's stupid "approved" product rules.
I can only imagine the cable I have in my house which works just fine, thank you, is "unapproved".It is 3ghz swept. I think it's either Belden or Commscope...Anyway, if a tech comes here and starts giving me that song and dance, Dish is going to be losing a customer. A long term customer.

 

[navychop]

Question, will the upgrade force customers into a 2 yr agreement? If so, Dish is going to have a battle on their hands. I want no part of a contract. Been with Dish since 1997. I've never had a tech to my house. That's because I was one....For 12 years. The last thing I need is for a tech to come here and tell me "I have to run all new cable, or I can't do the upgrade"..

Or let him show up, hand over the equipment after you tell him the score, and let him get to his next appointment all the sooner.

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[dishcomm]

uhh no they would be on the western arc.What I mean is simulcasting of locals on both arcs.Not all markets are simulcast,but many are.For instance,Charlotte locals are on both arcs,likewise for Atlanta,if Dish only had to carry them on one arc,that will free up a lot of b/width.

and it would cost them many customers.
I worked the Charlotte DMA...Having both arcs at out disposal saved a lot of jobs.
Not to offend anyone, but when I see "free up bandwidth, my mind turns to those niche channel people that are fans of stuff like The monster movie channel or the Kung Fu channel. Or any number of those old VOOM channels that went away long ago...
I mean there are like 400 channels out there. How many are necessary? 90% of subscribers watch maybe 25 different channels. The rest they must buy to get the ones they want.
If I were the emperor of pay tv, my first and only edict would be a la carte.
Anyway....Like I said...Not trying to offend or troll.
This is simply my opinion. It begins and ends there.

 

[dishcomm]

Today.....

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Yes today....I know where this is going.
Here's the rub....I have LOS to 110/119 on my lower roof. 129 is blocked by my neighbor's house which is a good 8 feet taller than mine. I don't want the dish moved up the roof because my happy white ass is not getting on a 12/12 pitch roof. EA is not happening unless the dish is moved to a pole mount some 60 ft away.
I'd frown upon that. I don't want the Dish on the upper roof because I don't feel like lugging a 28 ft ladder up onto my deck just to get to the Dish so i can either get rid of snow/ice or spray a non stick coating in anticipation of one of many freezing rain events we get here.

 

[Jim5506]

My DMA finally got HD locals last June, but due to lack of TP space on WA they were put on 61.5.

That made my SD locals on 110 and HD locals on 61.5 and it confused the hell out of PTAT.

Most of th e time it simply recorded nothing, but the few times it did record most were SD off 110, occasionally we got an HD recording off 61.5, but that was rare.

The Mrs. was not a happy camper, constantly missing shows she watches.

Both Hoppers had trouble with PTAT having split arc with HD and SD local channels.

Dish switched me to EA and now everything works great.

I was not a fan of going EA because of the higher rain fade potential, but since we are in a drought I thought "If it makes it rain, I'm all for it".

The 110 satellite is located over a line about 50 miles WEST of the New Mexico/Arizona border, so there is very little reason to have the WA setup if you are east of the Mississippi.

It looks like the line may even be further west than the Mississippi, I'm about 600 miles west of the Mississippi.

 

[Dr.Pepper]

and it would cost them many customers.
I worked the Charlotte DMA...Having both arcs at out disposal saved a lot of jobs.
Not to offend anyone, but when I see "free up bandwidth, my mind turns to those niche channel people that are fans of stuff like The monster movie channel or the Kung Fu channel. Or any number of those old VOOM channels that went away long ago...
I mean there are like 400 channels out there. How many are necessary? 90% of subscribers watch maybe 25 different channels. The rest they must buy to get the ones they want.
If I were the emperor of pay tv, my first and only edict would be a la carte.
Anyway....Like I said...Not trying to offend or troll.
This is simply my opinion. It begins and ends there.

This.

And despite what Scott is hinting at, I'm hearing from management that this is about converting from MPEG2 to MPEG4 receivers ( which we have known for years that Dish was eventually getting around to) and nobody is losing their locals.

But look on the bright side, dishcomm, if you do an upgrade, then when the qas calls to set up an inspection, you two can have a "nice, sociable chat".

 

[harshness]

If lets say TP X is currently being used for spot beams they move all the markets off of that TP frequency by either using a different arc or a different spot TP that might have space. Once that TP frequency is not being used by any spot beam, they simply put it on the national antenna.

Do you really think that they could start hacking away at spot beam frequencies like that?

I'm not sure the new satellites are as convertible as the old ones were. Most of them seem to be hardwired for the number of CONUS and spot beams. Spot beams will always be needed and the number of channels is increasing as opposed to decreasing.

 

[Teehar]

Who said anyone would lose locals?I don't think Dish would go that far.I'm just speculating,I do know that 129 is on a very low elevation here,and I do know that Dish tried to insist on eastern arc only for us,even though we still have legacy receivers.At some point,again speculation on my part,I would think Dish would like to have some areas on one arc only.That would free up quite a bit of b/width.When the next sat launches,what arc is it slated for,and is it mainly spotbeam or conus?That could be very telling as to what they plan for the future.

 

[KazooGuy]

Well, no matter what the reason, a tech is coming to change my system over to the eastern arc Monday afternoon, because I HAVE to be on the EA. Free of charge and no new contract required.