Am I reading this right? If they had 875K new subs and ended up with a net loss of 25K does that mean 900K dropped the service this past quarter?
Dish Earnings Call Recap
- Thread starter Scott Greczkowski
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Am I reading this right? If they had 875K new subs and ended up with a net loss of 25K does that mean 900K dropped the service this past quarter?
That means 885,000 customers dropped service this quarter!
And anyone who stands in front of Dish customers knows why. On at least half the jobs I went to the customer was very unhappy with Customer Service, and complained about it endlessly. Most talk about being on the phone for over an hour (or several hours) to get things done. Why this is, I am not in a position to know, but it's what they say and it is very discouraging.
Furthermore I know that one major reason D* has shot so far ahead is that E* punishes their retailers harshly. If a customer cancels within the first year the dealer gets a chargeback for the full amount they earned AND they get a chargeback for the cost of the installation! Even though the customer is charged the early cancellation fee. Can't survive like this.
Furthermore, if a tech gets a recall (no matter what the reason), he gets a chargeback for the full amount he earned on the call, plus a fine for the same amount, plus he has to go back out and fix it for free, while making no money on another call he could be doing! That's a 400% chargeback for recalls, no matter what the reason. In my experience 80% of the time recalls are not the tech's fault; the customer changed their mind about location, or there was an equipment failure, or a problem with something the tech had not worked on, an intermittent, etc. Indiscriminate. I couldn't pay my rent on time this month because of this.
So it's a combination of economizing on customer service, chasing off good retailers with an untenable structure, and running off good techs.
Very discouraging. I've quit.
I'm skeptical that Nagra 3 has been cracked, because Bell is (almost?) completely converted now and the pirates are complaining.
But I'm also skeptical that Charlie has a 4th-generation encryption scheme lined up. If he does, he should've gone straight to it to avoid the effects of people cracking Bell and Globecast, if in fact it's possible.
Dish Network has been downgraded by Morgan Stanley.
Dish Network cut to equal-weight by Morgan Stanley - MarketWatch
Dish Network cut to equal-weight by Morgan Stanley - MarketWatch
And getting hammered again today, as of this post down $1.79 or -13.52% and at a new 52 week low. It was as low as $10.94 a share earlier today.
Ouch. I wonder what has happened to to the enthusiasm and increased morale Scott said he could detect among his Dish contacts.
I agree wholeheartedly. Why send out 3rd gen encryption when you have 4th gen available. I think the reason why they are doing it this way is due to the fact that they don't want people to take a whack at the 4th gen so quickly while others are on the 3rd gen. They must want to be a step ahead. They will probably want a 5th gen to be available by the time its time for a 4th gen swap.
So basically Dish loses 1 in 14 subscribers every quarter (or 1 in 4 customers every year). OUCH!!!!! They have some serious issues with keeping their customers happy then.
I just got two bad leased refurb 522's in a row as a replacement for a 721 that was working fine. This is another reason why Dish is losing so many subscribers.
If I'm not mistaken, D* lost about as many subs as E*. The only difference is that they ended up with a net gain.
Any possibility the new smart cards support the new 4th gen Nagrastar? Seems kind of premature to start talking a card swap for Nagra4 when the swap for Nagra3 isn't in the books yet.
Remember when Charlie tried to buy D*? When he couldn't arrange financing, he lost his $250m good faith deposit.
Now it's looking like takeover talk will start. Shoe's on t'other.
To have only one sat provider would be a bad thing, although how could they merge when they have such disparate equipment and streams?
Now it's looking like takeover talk will start. Shoe's on t'other.
To have only one sat provider would be a bad thing, although how could they merge when they have such disparate equipment and streams?
It was the FCC who killed the deal. It like Robert Murdoch paid off some bribes.
I do not think the current ownershio at D will want to bribe the FCC like Robert Murdoch did,.
This statement makes little sense. Virtually all TV's sold these past couple of years are HD TV's. A friend who is the department manager at a local Walmart tells me that's all they sell. They have a wall of these flat screen TV's on display and a couple of CRT tv's collecting dust in a corner. He can't recall the last time they sold a CRT TV.
So Charlie says consumers aren't spending money on HD, eh? Are we to believe most people buy HD TV's just to watch standard definition broadcasts?
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Charlie figures that if you believe he's jettisoning channels to save subscribers money you'll believe anything.
Problem is most of those customers plug their same old cable into the back, stretch the content and think they are getting HD.
Those people certainly exist but I think you give too little credit to most people. Even my cranky 76 year old father-in-law knows better.
I think the vast majority of HD tv buyers know the difference between standard/low resolution TV and HD TV.
Not only that but I believe most know the difference between the 720p TV's and full 1080p one's.
