Many years ago when I signed up with Dish there was definitely a value proposition. Later they started to get HD and many people like me did not like the service from my cable company. Over the past few years I put up with their channel disputes with providers. I was paying for everything but not getting these channels while they were disputed contracts. AMC was the longest outage. I had my bills going way up and Dish taking away various benefits pricewise. I decided to leave. I just got a bill they charged me for the return shipping on the receivers. I did call and was disconnected twice by their offshore reps. That company is the absolute worst IMHO. Considering the fact I was paying them full load for the past ten+ yrs I could not imagine being charged the return shipping. No matter I will tell everyone I know and then some not to get involved involved with them. They keep sending me emails to get me back. Never again.
Dish Customer Service Appalling-Glad I left
- Thread starter robertw477
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You are acting like there are companies that have ''good'' customer service. I have yet to find any....
hope you find greener grass elsewhere.
hope you find greener grass elsewhere.
Charging shipping fees to return equipment is a pretty rotten parting gift. One which only fanboys find acceptable. But you've been a member here long enough to know what Dish's policy on closing accounts is. So, you really shouldn't have been surprised.
Sure makes sense, if you're leaving they know that by charging you that you won't have anything to hold against them. You're not their customer anymore Good Bye!
I paid the return fee when I cancelled my second account and honestly $17 for giving you the label + Box at your door, with a good carrier, and assurance that it will in fact arrive?
?They could have just told you "Hey go to the post office, find a box for it and ship it to this address, if it doesn't arrive ASAP you'll be charged + no refund"
I paid the return fee when I cancelled my second account and honestly $17 for giving you the label + Box at your door, with a good carrier, and assurance that it will in fact arrive?
?They could have just told you "Hey go to the post office, find a box for it and ship it to this address, if it doesn't arrive ASAP you'll be charged + no refund"
Yep, he shouldn't have been surprised.
And which fanboys have you seen posting they think the return fee is good? I must have missed them in all the complaints that were here and other places when Dish started that policy.
Return shipping sucks, BUT you can always try Directv who has return shipping for free yet charges double the Dish early termination fee 
Ever since Dish put Dirt here and started the chat availability on their site, Ive had no issues. But, no company is perfect in that regards. I also havent gotten any "overseas" reps the last few ties I called Dish. I thought they moved away from that.
Now before DIRT, the chat, and the time of their indian reps a few years ago, I freaking hated their CS, but IMO they have much improved.
Ever since Dish put Dirt here and started the chat availability on their site, Ive had no issues. But, no company is perfect in that regards. I also havent gotten any "overseas" reps the last few ties I called Dish. I thought they moved away from that.
Now before DIRT, the chat, and the time of their indian reps a few years ago, I freaking hated their CS, but IMO they have much improved.
Take a look above your post my friend. There is an example. Hopefully people will act like adults and take the high road and not post to bash him. I doubt it though.
Why don't you quote the person you're talking about?
I'm not a fanboy but policies are set by the company itself. You are subject to them.
Come on, if you're going to moan about $17 one time then you really have problems when it comes to signing legal documents without understanding the terms you are agreeing with.
Also the reps on the phone are supposed to tell you about this fee.
The box instructions even say the same!
Its just people who don't have basic skills such as hearing and reading.
When I returned two Joeys, keeping my 2 Hoppers, I was told I'd have to pay the $17 apiece, even though I was still a customer. Thankfully, they did not actually charge me.
It would seem counterproductive to charge people terminating service, leaving a bad taste in their mouth. Maybe they think it'll discourage switching every two years?
It would seem counterproductive to charge people terminating service, leaving a bad taste in their mouth. Maybe they think it'll discourage switching every two years?
I guess if you are out of contract the return fee is a rub because you fulfilled it, it would also be an issue when returning under contract because you are already paying a cancellation fee. I guess I personally could care less about the $17 fee, the $24/month left on your contract by Directv irks me more than anything, because you get another can get another 24 month extension in so many ways. What about their install is worth $480 from day 1? And they get their gear back.
for $34 i'd say it's not going to make a difference. now for those with 4 or more hoppers, maybe . i agree it's a move that can leave a bad taste in the mouth of a customer who perhaps can't afford to continue paying for the service.
Maybe, I believe its a tactic to get customers to think twice before proceeding with canceling.
?Heck, I thought about it when I cancelled but I proceeded anyways, once the box arrived I actually thought about it AGAIN since there was a note inside the box offering me new customer deals and receiver upgrades if I stayed.
The sad part is that deals don't come up that easily over the phone, you need to twist their arm in order to get them to "want you back".
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