Dish Anywhere version 21.2.31 on IPhone not working

[dweber]

Tonight I received a new version of Dish Anywhere on my IPhone 8+. It is version 21.2.31 and it says Updated Hopper Go information. When I launch the new Dish Anywhere app it says No user credentials and hangs. It won’t let me do anything else.


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[DISH Support]

Tonight I received a new version of Dish Anywhere on my IPhone 8+. It is version 21.2.31 and it says Updated Hopper Go information. When I launch the new Dish Anywhere app it says No user credentials and hangs. It won’t let me do anything else.


Sent from my iPhone using SatelliteGuys

Hello, dweber. For Dish Anywhere issues only, we can be emailed here danyprod@dish.com for further assistance and feedback submission if resetting and uninstalling/reinstalling the app does not help with this login error. This email cannot troubleshoot other equipment or help with any account concerns.

 

[dweber]

Thank you Dish support for your suggestion to remove and reinstall the Dish Anywhere app. I uninstalled and reinstalled the app. It then successfully paired with my Family Room Hopper3. It also can connect to either my Living Room Hopper3 or my Family Room Hopper3.


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[dweber]

Under transfers it shows:
Downloads on Device: 0
Storage Space used: 35.51 GB
Storage Space Remaining: 24.07 GB
Total Device Capacity: 59.58 GB

In the past I had a program transferred on my IPhone. I assume I lost it when I deleted and reinstalled Dish Anywhere.
But how do I reclaim the storage space.

My IPhone is currently using 29.3 GB of 64 GB.



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