Dish 721 reboots and reboots and reboots...

[mitchedo]

...and never starts. As long as it's not connected to the LNB (DishPro Twin on a Dish500), it seems to start okay (I can get to all the menus and such), but the second I hook up the satellite input(s), it reboots.

When I start out with the satellite input(s) connected, it goes through all the "verifying hard drive", then gets to the "starting receiver... please wait" for about 8-10 seconds, then reboots. ...can't get to the menus or anything.

I've verified the installation of the LNB and cables by connecting another 721 that works perfectly.

This is a brand new 721 that E* says has never been activated before. There are no "refurbished" stickers on the box.

Does anyone have any ideas? It almost acts like the power supply is bad.

Where can I get this thing worked on? The retailer says E* should warranty it; E* says the retailer should warranty it. ...looks like I'm going to eat the bill.

The E* tech guy said to leave it on and "let it take software upgrades" but I don't think that'll fix it; I don't think it's taking upgrades. I left it on, connected to the LNB for over an hour. ...no difference. We're going to leave it on all night and all day tomorrow.

 

[Pepper]

It's dead.

ceo@echostar.com

 

[Ddavis]

If it comes on without the Satellite connected, but loops re-booting with them connected, (I think that is what I read), then you might try to power on without the Satellite connected, do a check switch, when completed, unplug, re-attach the Satellite and see if it starts. I do not know if this will work, but I do think it is worth a try. Oh, you are attaching two Satellite feeds, right?

 

[Pepper]

I stand corrected, a hosed switch config could probably cause this symptom. Try what Ddavis said, then ceo@echostar.com if it's still broken.