I have been a Dish customer since 96. I have had several problems in the past, some were fixed with ease some were not. Some were only fixed after emailing the CEO.
However, since last year I have had nothing but the very best service from Dish, because i have a direct person up in the chain to call. I was assigned this person from the executive office. Mind you I do drop $175 a month, but regardless I feel like they respect me as a customer and value my commitment with them.
Some just gripe and complain to get free things, I never do that and that will also show in my track record with them.
Thank you Dish.
So, yeah I disagree with article and they should talk to customers who have been with Dish for a long time and not the ones who jump ship every 2 years and come on this board to whine.