DIRT Team - a bit of help please -H3 Upgrade offer

[cdiddy]

Hi DIRT,

About a month ago I chatted with a rep about upgrading to a Hopper 3 and 2 4K Joeys. They offered me $50/Joey plus free H3 and free Install. So $100 total out of pocket plus a new 2-year agreement. I told them I'd think about it, and they said the conversation would be detailed in my account and the offer would remain valid.

Today, decide to finally do the upgrade, and the rep is now saying that they can no longer offer me the same deal, despite the previous rep telling me it would be honored. Now, it's $100 for the H3 instead of $0, and the rest remains the same. When I pressed on why they are going back on what I was told, the only reason I was given is that it was because of 'Business Changes', whatever that means. I've made no changes to my account since the last offer was made - other than adding on the multi-sport package.

Can I get in touch with someone who will be able to honor the deal that I was offered originally or an explanation on what in my account made the offer get worse? Seems silly that the deal would be reneged on despite being told it would be available to me when I was ready to upgrade.

Thanks in advance.

 

[Voyager6]

Are you still under contract? If not, then call the retention department and start negotiations.

 

[n0qcu]

What changed is that H3 upgrades are no longer free for anyone.

 

[mikeH_dishNetwork]

I would like to check into this for you to assist you better. I will need the 4-digit PIN and phone number on the account in a PM to better help you. There was a change in the process of getting the Hopper 3 for all customers.

 

[cdiddy]

I would like to check into this for you to assist you better. I will need the 4-digit PIN and phone number on the account in a PM to better help you. There was a change in the process of getting the Hopper 3 for all customers.

Sent you a PM. Thanks for your help.

 

[dare2be]

Let us know how it goes.

 

[cdiddy]

Let us know how it goes.

DIRT was able to resolve my concerns. They are an excellent resource, as always.