Received the free HD-DVR upgrade today that I ordered for self-installation. You guys called it...a refurbished HR21-100, no hookups, no remote, just the unit and power cord. I called DTV 3 times to try to get something done about it, but no go. First woman didn't care that I was told I'd receive a new unit, then tried to sign me up for more programming...I finally gave up on her. The second man completely understood and transferred me to equipment personnel (after trying to sell me more programming), then I was promptly disconnected by the equipment woman in mid sentence. The third time I went directly to equipment personnel and although he understood my problem better, didn't offer any solution other than to see if the tech will swap it out for me tomorrow when he comes to upgrade me to whole home dvr.
Long story short, it looks like I'll either get lucky and swap out the HR21for newer equipment and eat the $20 shipping fee I paid to receive it, or get a remote from the tech and use the thing. Hopefully the tech isn't planning to install refurbished units for my MRV upgrade.
Next time I'll listen to what all of you tell me and not take the gamble.