Help!
I'm 0-4 with Directv's installation subcontractors for my long-promised HD upgrade (from 3LNB dish and MPEG2 TO 5 LNB and MPEG4 DVR) with a process that started in late July. Three swings and a miss with Premiere Communications and 1 (and did 'not' get done) with Digital Media so far in Minneapolis . I should have my head examined but I'm trying again with Premiere this coming Sat, Sept 15. Today (Sept 10) I called Premiere to see if I could be the first install for the 8 am- 12 Noon window I have for this Saturday, and they said they will really try. Have something else I have to do Saturday afternoon outside of this install ( Imagine that!) and really need it done 1st thing in the morning. I'm not betting the farm this will get done this time either though. Who would!
And get this: Directv is now taking back their promise to give me two HR20 DVRs for the cost of shipping. Directv's Cancellation Dept has made this promise to me (given all my installations issues) on two separate calls, but when I've called back to confirm what equipment is to be delivered on the install date, they say I was only promised one HR20 DVR, not two. I even have the Directv CSR's name, employee id, and job # from the Aug 16 call. Now they say "they only give one free HR20DVR per account and that I misunderstood what the rep told me during TWO other calls to Cancellation Dept. I know what I heard: a promise for two HR20 DVRs ! I'm at my wit's end, but have invested so much time in this process I don't what to do. They also promise a $ 100 credit for each failed install, but so far I only see two $100 credits on my account. The last failed attempt was August 30. I think I could write a case study on how 'not' to do business and how 'not' to treat your customers. I'm at the point where I'm ready to go back to using an OTA signal only for my tv viewing. I've been a Directv customer and big booster of their product and customer service for 11 years. Anyone else have any suggestions on what to do?
I'm 0-4 with Directv's installation subcontractors for my long-promised HD upgrade (from 3LNB dish and MPEG2 TO 5 LNB and MPEG4 DVR) with a process that started in late July. Three swings and a miss with Premiere Communications and 1 (and did 'not' get done) with Digital Media so far in Minneapolis . I should have my head examined but I'm trying again with Premiere this coming Sat, Sept 15. Today (Sept 10) I called Premiere to see if I could be the first install for the 8 am- 12 Noon window I have for this Saturday, and they said they will really try. Have something else I have to do Saturday afternoon outside of this install ( Imagine that!) and really need it done 1st thing in the morning. I'm not betting the farm this will get done this time either though. Who would!
And get this: Directv is now taking back their promise to give me two HR20 DVRs for the cost of shipping. Directv's Cancellation Dept has made this promise to me (given all my installations issues) on two separate calls, but when I've called back to confirm what equipment is to be delivered on the install date, they say I was only promised one HR20 DVR, not two. I even have the Directv CSR's name, employee id, and job # from the Aug 16 call. Now they say "they only give one free HR20DVR per account and that I misunderstood what the rep told me during TWO other calls to Cancellation Dept. I know what I heard: a promise for two HR20 DVRs ! I'm at my wit's end, but have invested so much time in this process I don't what to do. They also promise a $ 100 credit for each failed install, but so far I only see two $100 credits on my account. The last failed attempt was August 30. I think I could write a case study on how 'not' to do business and how 'not' to treat your customers. I'm at the point where I'm ready to go back to using an OTA signal only for my tv viewing. I've been a Directv customer and big booster of their product and customer service for 11 years. Anyone else have any suggestions on what to do?
