Directv CSR Email address?

[dfecarter]

Can anyone supply me with a upper echelon email address for Directv that stands a better chance at getting a fruitful reply that the standard call the 800# and speak to a rep., For example someone in the retention dept. or mgr. of Customer Relations.

 

[stonecold]

google is your friend.

 

[dfecarter]

Bingo thanks! Why didn't I think of that - now to see if I get replies...

 

[wildbill129]

Can anyone supply me with a upper echelon email address for Directv that stands a better chance at getting a fruitful reply that the standard call the 800# and speak to a rep., For example someone in the retention dept. or mgr. of Customer Relations.

Stonecold is good at helping people out here. Maybe you can try him first. Better yet, what is the issue?

 

[stonecold]

No I hate lazy people who think they need upper managment but too lazy to look for them selves

Click this link Let me google that for you and it is the first page displayed too all of 30 seconds in google.com

 

[dfecarter]

Not sure if you guys are serious or not...are you really taken back by my post? get a grip if so. Thought this forum was for members to get help & discuss issues...BTW the issue with Directv is the one pertaining to not being able to get the advertised $5 a month AT&T/Directv Bundle discount - which still hasn't happened yet but I'm communicating with Directv's "Customer Advocate Dept." still.

 

[dfecarter]

P.S. I don't consider spending 1-2 hours on the phone with CSR being lazy

 

[stonecold]

Have a problem with ATT bundle discount it is an ATT issue. We do not put the bundle credit on your account it on the ATT side.

 

[stonecold]

P.S. I don't consider spending 1-2 hours on the phone with CSR being lazy

No I call not 30 seconds to type something into google lazy.

Directv had nothing to do with your bundle credit.

 

[wildbill129]

Not sure if you guys are serious or not...are you really taken back by my post? get a grip if so. Thought this forum was for members to get help & discuss issues...BTW the issue with Directv is the one pertaining to not being able to get the advertised $5 a month AT&T/Directv Bundle discount - which still hasn't happened yet but I'm communicating with Directv's "Customer Advocate Dept." still.

I'm not taken back by your post. I was just suggesting you give us the details so we as a forum might give you some ideas. StoneCold has been helpful in the past, but apparently he forgot to take his happy pills today ...Bad day at D* Stone???

Stone did say it's an AT&T issue, so you might try there first. I haven't tried the bundle discount myself. I assumed it would go like yours and end up being more hassle than it was worth...

 

[yorktown]

Even if I gave you the DIRECTV CEO's cellphone number you wouldn't get any help. This is a AT&T issue, not DIRECTV.

 

[stonecold]

Generaly I take my nice pills but Telco issuse ATT/Verizon/Qwest rub me the wrong way. Because everyone comes to us when it not credit to issue.

 

[dfecarter]

No it's all good guys - no hard feelings. well Directv Customer Care Rep, Amanda called me today, she did try to help but it is an AT&T issue as you say (contrary to what 3 AT&T CSR told me!
From what I'm reading AT&T has the worst reputation for CSR, although I'm sure like anything there are exceptions. So I also emailed an AT&T mgr. today here in CT, we'll see if I hear back. Any old AT&T rep should in theory be able to "opt me in" on their end and then send the order over to Directv to verify that I qualify on the D side, i.e. that I sub to enough programming. Will let ya know if I get it in the end.

 

[stonecold]

Qwest is worst then ATT


In order for worst to slightly ok

Qwest, ATT, VZN