Does anyone have digital phone service with the local cable company? My wife and I got tired of SBC adding more and more charges to our bill so I looked to switch phone companies since my cable internet provider has phone service. Well, I was told on the phone when ordering that they would mount the box next to the Network Interface box that SBC uses outside and a jumper cable from the SBC box so I can use my existing jacks in the house. Well, the guy came and installed it today and said he had to have a cable line (he used my cable internet line since the box had an output for existing cable) since I didn't have a phone jack in that room he didn't hook into it. I have one cordless phone plugged into it.
My wife isn't happy and says she wants it gone. She didn't like having more holes on the inside of our house. She said she understood it to be like I was told, on the outside. So now I'm trying to get them to come back out to take it and the CSR is telling me that he hooked it up wrong. We have static on our phone now where we didn't before. All this to save money.
If we didn't need our phone number I would get VOIP permanently.
Does anyone have this kind of service (digital phone)?
Update: The installer supervisor said the installer assumed our condo was a multidwelling (like an apartment) and our SBC network interface box had more than one line in it. When I told him that this box only has my line as this is my box he said he would go check it out. He did and then called me back to say his installer would be back out to redo the installation and make it right. Still not thrilled.
My wife isn't happy and says she wants it gone. She didn't like having more holes on the inside of our house. She said she understood it to be like I was told, on the outside. So now I'm trying to get them to come back out to take it and the CSR is telling me that he hooked it up wrong. We have static on our phone now where we didn't before. All this to save money.
If we didn't need our phone number I would get VOIP permanently.
Does anyone have this kind of service (digital phone)?
Update: The installer supervisor said the installer assumed our condo was a multidwelling (like an apartment) and our SBC network interface box had more than one line in it. When I told him that this box only has my line as this is my box he said he would go check it out. He did and then called me back to say his installer would be back out to redo the installation and make it right. Still not thrilled.
