Traxis 2500 Setup
Hope this helps:
My suspicion is that you are getting signal LEVEL but not signal QUALITY. The signal QUALITY means that the dish is aligned on the proper satellite. Use the signal QUALITY to align your dish -- locking on to a signal is usually a matter of moving the dish a few centimeters up/down or left/right.
Anyway, here are the steps:
1) Go to menu for Antenna Installation.
2) Choose one of the satellite numbers (1, 2, 3...) and use the Setup button to install the satellite you want, either Intelsat5, IA5, Telstar5 or T5 (or it these are missing, any Telstar or Intelsat satellite, knowing that you will have to add the transponders you need manually). Don't worry about messing things up in this part of the Setup; you can always delete any satellite you modify and start over again at any point.
3) Make sure the LNBF is Normal Ku and set at 10750 Mhz.
4) Go to the Transponder Manager and select an active 5-digit transponder (not all of the transponders will give you a signal), something in the 11,000's or 12,000's.
5) Check the signal QUALITY on any one of the active transponders. Signal LEVEL means almost nothing... Well, it means you have paid your electric bill, but that's about all.
6) If you have no quality, you must move your dish to locate the satellite. Be careful, there are other satellites very close by! Note that the satellite is often a few degrees higher or especially lower than you might think. (A very slow SWEEP of the general area will at some point show signal QUALITY). You will need about 50-70%. You may have to try a few different transponders until you lock onto the satellite.
6) Once you have the signal quality, you need to SCAN the satellite to receive programming. Everything else should be more or less intuitive from there.
If none of that works, explain what you have done in as much detail as possible, and someone will pinpoint the problem.
Good luck.