I finally started to get po'd about this situation (most likely because my free HD promotion package is about to run out
) and decided to write D*.
I received the same canned response about them trying to balance PQ with programming channels that interest everyone, etc... Basically, they admitted to downsampling the HD content.
So I said to them that I understood their predicament, and asked that they discount my HD package by 50%, as they are lowering their HD PQ by 50%. Fair is fair... Well, they didn't want to do that. I informed them that I was going to cancel my HD package when the free promo ran out and asked them to pass my comments along to management.
I'm hoping that with MPEG4 that they get the HD stuff back up to snuff, as there is a very large difference between my OTA HD, and D* HD. Even Time Warner cable HD here looks better than D*'s...
I'm really happy with my D* experience overall, but I just can't bring myself to pay for HD that isn't up to snuff with everyone else's HD. If they get it together, I'll re-add the HD pack.
My suggestion to everyone who is upset with this situation is to write to D* and tell them about it. If enough people drop the HD package, maybe they will fix the problem...