Customer Service Run Around!!!!

[pfan1981]

Accidentally posted in the technical forum, oops.

Currently I have a vip622 in my living room that also services my bedroom. TV blew in the bedroom, so we went out and purchased the Samsung ln40a550 which is a very well rated TV with full 1080p. (yes my wife said it was way too big and then loved it after we hooked it up).

Anywho, I called DISH before I actually had new TV, and pressed technical support (to get guy in US) and he told me I could upgrade no problem to have another receiver in their for a $25 christmas promotion (plus bill would increase). I didn't have the TV yet, so I told him I would call back.

Called back a few days later, guy said I couldn't do this since I already upgraded to HD last december. I told him about the previous CSR and what he said, but to no avail. He said I could upgrade on december 8th for $25 plus the bill increase.

Called back a few days later, guy said no at first, but after being on hold for a few minutes......he could do it! Here's the kicker......for free plus bill increase. Dude is coming tomorrow to hook up new receiver in bedroom for free and our bill increased by $12/mo.

This is truly frustrating. It's such a big company and they aren't all on the same page. Maybe I should've called back and could have eliminated the bill increase of $12/mo!!!!

pfan

 

[Stargazer]

The billing is automated by the computer so no matter what one says over the other, the computer gets the final say.

 

[Rangers484]

An extra DVR fee and extra leased receiver fee is what it sounds like.

 

[pfan1981]

I realize I have to pay to lease the DVR and to have the extra receiver ($12). That doesn't bother me one bit, the true problem is calling and getting three different answers three different times. Not real consistent.

 

[RandallA]

Accidentally posted in the technical forum, oops.

Currently I have a vip622 in my living room that also services my bedroom. TV blew in the bedroom, so we went out and purchased the Samsung ln40a550 which is a very well rated TV with full 1080p. (yes my wife said it was way too big and then loved it after we hooked it up).

Anywho, I called DISH before I actually had new TV, and pressed technical support (to get guy in US) and he told me I could upgrade no problem to have another receiver in their for a $25 christmas promotion (plus bill would increase). I didn't have the TV yet, so I told him I would call back.

Called back a few days later, guy said I couldn't do this since I already upgraded to HD last december. I told him about the previous CSR and what he said, but to no avail. He said I could upgrade on december 8th for $25 plus the bill increase.

Called back a few days later, guy said no at first, but after being on hold for a few minutes......he could do it! Here's the kicker......for free plus bill increase. Dude is coming tomorrow to hook up new receiver in bedroom for free and our bill increased by $12/mo.

This is truly frustrating. It's such a big company and they aren't all on the same page. Maybe I should've called back and could have eliminated the bill increase of $12/mo!!!!

pfan

That's what we call CSR Roulette.

 

[garys]

WHEEEEEEEEEEEEEEEEE!