Contact my tech after service?
- Thread starter marioxb
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Contacting Dish screws the tech right off the bat if a truck is rolled. The OP should have known where the limit was before having the tech place the pole to start with.
If not then I don't see how that is the techs fault. They were likely trying to get proper LOS anyway.
Sorry but that is BS - I see nothing wrong with leaving a number to call...a working one if they have issues for the next 12days to avoid that TC. That metric will not only cost the tech months of higher tier pay but likely the pay for that job and could cost them their job with the situation I see as could have been avoided had the OP made sure where they couldn't place the dish to begin with.
Who's fault was it where they placed the dish? See I think that is your fault not the techs. This is something you either should have known up front before saying yeah thats a good place ok for the dish. If you didn't know then again that is your fault for asking. The moment you call Dish behind the tech within 12 days you've screwed them. You could have told the complex that you would see about getting it moved in two weeks thus allowing the tech to get beyond that TC12 call back time frame to save everyone but from what I gather its too late.
As a past tech - I can surely say I'd be pissed.
You agreeing with me or disagreeing?
I agree you should always call the tech back direct. But if they can’t leave a working number, then you have no choice but to call the company.
As far as the temp numbers, I somewhat agree.
I once did a pre call from my house before an install. This was before cell phones where popular.
This lady called my house for years every time she needed a service call. This was even after multiple times that me and my wife told this lady she needed to call the office to schedule something.
Some people just want an instant fix, and us techs don’t get paid enough to service 24/7
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And where were you at the time of the original post, or even within 12 days of the original post, to tell the OP not to call Dish within that 12 day window? We don't even know if the complex would have allowed the OP to wait two weeks, or if they were insisting that the dish get moved right away. Since the original tech's phone number was no longer working, my advice (which you quoted) was the best advice to give at the time. If that tech did not warn the OP "Whatever you do, don't call Dish within 12 days" then that part is that tech's fault. Don't expect everyone here to even know about that TC12 window, much less for us to give that same advice.
Of course. But I think your point was you shouldn't have to, right?DishSubLA FWIW, I always leave my number.
Dish says we shouldn't have to do it, I, personally see it as a form of customer service. I've never had the nightmare of someone calling constantly like Frank said above, but I have had a customer come to my house on Sunday morning and he was properly schooled in what would happen, should he make another appearance at my door. The guys above are correct on one thing, Dish forces you to do something they tell you not to do, and it's not just avoiding R12's. Those R12's = real money being taken out of your pocket and many times for something CSR should have been able to take care of over the phone, but because of inexperience or ignorance, they'll set up truck rolls for the dumbest things.
LIKE, the remotes coming unpaired on a new Hopper install. This has been a year-long issue that is simple to fix, but they set up truck rolls and the tech gets dinged. So I specifically tell my customers to call if that happens so I can talk them through re-pairing the remnotes.
