Comcast's merger makes big cable bigger, but not better or cheaper
- Thread starter Poke
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I see no benefit for the customers. Rates will continue to rise, and Comcast's revenue will rise quite dramatically. Comcast itself will continue to have POOR customer service and not invest in newer, updated equipment such as cable boxes. They may, however, upgrade the smaller areas to all digital. This would benefit the customers with better picture and sound, but it would then require a cable box to receive any channels. Even locals. So tack on a fee for the old, clunky box. IMO Comcast's packages for video service are not competitive or even come close to what satellite can offer or been what the customer is begging for. More ala carte and more selection. If I were in Comcast's shoes, I would actually try to listen to the customer and what he or she is asking for. Instead, Comcast continues to raise rates, resist what the customer is asking for, and is investing very little in it's infrastructure. Comcast here in Chattanooga, TN provides good video and internet service. However, the customer service is terrible as when I call my local number I am either routed to Jacksonville Florida or Michigan. And after 9pm I am routed to another country!! All because I dialed my local number. Simply put, piss poor service destined to get worse and revenues shooting through the roof for Comcast. Nuff said.
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