I give up maybe- here's my chat with dish
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You have been connected to (03) Diana B.
(03) Diana B: Welcome to Dish Network. How may I help you today?
Roger : Hi Diana, i want to sign up for cinemax for a penny
(03) Diana B: That's great!
(03) Diana B: I will be glad to help you with it.
(03) Diana B: You must sign up for AutoPay with statement suppression (Paperless Billing).
Roger : I already have autopay and paperless but my autopay is through my checking and i guess we have to switch to CC
(03) Diana B: Okay.
(03) Diana B: If a customer has either AutoPay or Paperless Billing, but not both, they can still qualify if they sign up for both.
(03) Diana B: You must not currently have Cinemax, or have had it in the last 6 months.
Roger : I don't cinemax- and i will switch from checking to cerdit card
(03) Diana B: I see that you have Cinemax on the account.
Roger : No I don't- I did try to sign up for cinemax for a penny but they said i had to switch to CC. I'll check to see if it's been turned on just a second
(03) Diana B: Sure.
Roger : No cinemax here
(03) Diana B: I see that you have Cinemax on the account.
Roger : Weird- i tried to sign up a couple of days ago but when told i had to switch to CC autopay i said I would get back later
(03) Diana B: Okay.
(03) Diana B: However, as I see it now on the account you have Cinemax.
Roger LeBlanc: My acct on your web site doesnt show cinemax
Roger LeBlanc: under a la carte or add ons i see no cinemax
(03) Diana B: I am sorry for the inconvenience caused.
(03) Diana B: However, you have Cinemax on the account.
Roger : at what cost am i getting cinemax? that i'm not getting
(03) Diana B: I sere that you have Cinemax and HBO on the account.
(03) Diana B: Cinemax and HBO together are just for $22.000 per month.
(03) Diana B: However, Cinemax will cost you only $12.99 per month.
Roger I had cinemax about 2 years ago or when i first switched to dish but right now when i go to a cinemax channel its shows I have to subscribe-- what can we do? I certainly dont want to pay for cinemax and my last bill just got paid without a cinemax charge - so whats going on
(03) Diana B: I apologize for the inconvenience caused.
(03) Diana B: However, as the account shows Cinemax and you are unable to view Cinemax channels, I would request you to call us at 1-800-333-3474 so that the account specialist will help you with it.
Roger : Great- someone on your ends screws up and i have to do the work and no one will believe me so now i wont get cinemax for a penny -. Can you drop cinemax from the acct- which doesnt show on my acct page
(03) Diana B: I am sorry to hear that.
(03) Diana B: However, I will remove Cinemax from the account.
(03) Diana B: Please give me 2 minutes while I remove Cinemax from the account.
Roger : thanks
(03) Diana B: You are welcome.
edit: she came back after i thought we were done and said the reason it showed cinemax showed up on my acct is because i already had it for a penny. meanwhile i had called dish and the guy quickly said he would sign me up for a penny- 1 minute after getting off the phone with him I had cinemax but no one ever took a credit card number from me? I could never understand why they neede a CC for autopay when my acct shows autopay. We'll see what happens next bill.
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