I hail from a small south-central Indiana Town (Nashville) and Charter was the provider here for a good number of years. I had subscribed to their service from about 1994-1996 or so. Was very unsatisfied with their offering and switched to DirecTV.
The service in this area from Charter was the most basic you've ever seen. No digital, let alone HD, and no plans to add anything. If you called their service center, they did not even know whether our area had digital or not. Seriously, you had to tell them.
Recently, Charter sold the local service to Avenue Broadband. I'm hoping they will make a number of changes to the service levels. They say they have plans to do a number of things, so we will see.
I have become more dis-satisfied with D recently due to their price increases, and "add-on" prices. My total choice package is going up to 52.99 a month, while Avenue Broadband expanded basic is 37.00 per month.
I'm certainly going to keep an eye open to what Avenue does in this area.