Charter co. is a crook and liar.
Years back charter offered us a bundle for TV,internet and phone with a 1 year price warranty for $69.
So we change everything to charter and who would not...
That $69 cost us $ 148 every month and when we called them many times, they told us that they never could had offered that.
Since the agreement was recorded I ask them to play it back to me, but they refused to do so or they could not find it and this is B.S since it is stored with your account info at charter.
I finally had enough and canceled the phone and TV and that saved me $900 a year.
Did they tell you how much your total bill will be?
Reason I ask is... when I looked at my internet bill back then it was $35 plus $20 on taxes plus $5 access charges and additional federal taxes.
For how long is your contract?
Around here charter internet sucks and is off for many hours many times.
Good luck.