Charlie speaks..... Finally!!!
- Thread starter tigerfan33
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I'd pay up to what I pay now for two providers if somebody would come along and offer better options. I'd rather have one provider. I shouldn't have to subscribe to two services to get what I want. I'm in favor of an ala cart method where providers let you pick and choose what you want. I don't like paying for everything I don't watch on either provider.
And until last year GM was the largest producer of automobiles. But they most likely never will be again.
It takes on average 15 months to recoup the cost of subsidizing the equipment and install. Therefore a ranking system is necessary. Until that 15th month (on average) a customer is NOT generating a profit for E*. It is important to take care of existing customers but there are costs involved!
Sorry have heard this all before and I just dont buy it. When you pay over $100-$120 for all the HD programming it doesnt take to long to make a profit. In addition many 722 upgrades are just plug in and they can make 722's for a small portion of what they sell them for. This is another story E* makes up.
Here is proof-
Activate as a new customer using club dish or as a new customer and dont sign up for the 18 month contract. This would cause you to have to pay $49.99 for activation, which is waived with club dish. So now you would be a customer with no contract, paid nothing, and can cancel anytime with no penalty. Would Dish really eat the huge cost of this that you claim takes into the 15 month to get back???? Anyone can do this, not just a select few. Did this with a family member, signed up and got a 625 and 322, 4 room, dish 1000. Decided to rent a different house and canceled after 4 months. Total cost? Only the monthly programming charges each month.
Okay, what in your estimation is the break-even point for an average E* customer on DDA with a premium paying approximately $60/month?
I dont see that there was anything profound in what Egren said.
I dont say that in slight..I say that this industry is full of ebbs and flows.
E* was out in front and D* played catch up. D* caught up and now its E*'s turn.
Scott has said this before on these boards and I agree. E*'s big issue is advertising. D* crushed them. Much in the way that people see Bluray as THE HD DVD provider and HD DVD has done a miserable job, E* has done nothing with their advertising of their product.
All you have to do is look at this board. We spend most of the time debating D*s claims.
E* will catch up and then it will be D*'s turn again and we all will win.
I dont say that in slight..I say that this industry is full of ebbs and flows.
E* was out in front and D* played catch up. D* caught up and now its E*'s turn.
Scott has said this before on these boards and I agree. E*'s big issue is advertising. D* crushed them. Much in the way that people see Bluray as THE HD DVD provider and HD DVD has done a miserable job, E* has done nothing with their advertising of their product.
All you have to do is look at this board. We spend most of the time debating D*s claims.
E* will catch up and then it will be D*'s turn again and we all will win.
I agree 100%. E* has the best equipment and best service out there but they don't tell anyone about it. They did take a big step in branding with their NASCAR partnership (and it has paid huge dividends) but they still have a lot of room for improvement in that department.
Amen, Brother! I'd rather be able to record two or three network channels at a time over having another part-time HD channel that I probably will never watch.
Lack of HD locals on E* is one of the big reasons they have churn. It's not just the nationals.
I've had them since spring... like 10 months max... I am not on a contract and thinking of leaving. You are right. Nobody can say they haven't made a profit off me yet.
I think there are a lot of us who would LOVE to have their locals in HD on Dish! It is not just the national channels that everyone wants. This will be another year I miss football in HD. Even if I wasnt in a contract with Dish, I wouldnt make the switch to Direct. Dish was the leader for a long time when it came to HD channels, and I think that given time to get new birds up, Dish will come back around. But I dont think you are going to see an "HD Leader" before to long. I think once a channel goes HD, both will pick it up pretty quick.
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I know that it is probably some advertising thing, but its confusing. I'm still trying to figure out what happened to my bill last month when I went to the Dish DVR advantage package. I'll end up emailing them about that too.
Nor do I really care to. If they are doing business with me and not yet making a profit, that is their stupidity. Let them lose money on me. At the rate they are going, by not adding new channels, they are going to lose me as a subscriber and I guess they'll stop the bleeding, financially. Because at the rate of destruction that they are going (in my opinion), they will not make it to 16 months with me and ever make a profit if that is the case.
If it takes them 16 months to make a profit, than they should REQUIRE everyone to sign a 24 month contract, not just offer a non-required 18 month contract for a savings of $49.99. With 18 months they are only going to make 2 months profit off a customer if they bail after the contract. At least 24 months would give them 8 months of profit.
I am glad I don't own stock in them, if what you are suggesting is true.
No doubt !!!! The typical end user thinks that when they make their $40-$100 monthly payment, that all that money goes to the provider. Hummmmmmmm.
Lets see.............with each channel having a cost, and all overhead, csr's, intallers, hardware, etc.................... the provider has to be breaking even after the first month right?
Churn
Churn happens when customers quit. Customers quit because they don't feel loyal to the company. Most folks don't have HD and don't care how many channels are out there. They just feel crapped on when they spend 30 minutes on the phone with someone who is ignorant of how their system works and can't help them. Throw in rudeness and stupid phone menus with talking computers and they just want to chuck it in and go to cable or Direct tv. I've been installing DNW for 5 years now and have been a customer that long. For the last 18 months or so the result of out sourcing has been bad. Most of these people aren't trained to do the job they need to do when they answer the phone and it is the fault of what ever big shot at DNW that is in charge. It is the same for all business, take care of your customers if you don't want "churn". I know you all know this, but I just had to get it off my chest.
Churn happens when customers quit. Customers quit because they don't feel loyal to the company. Most folks don't have HD and don't care how many channels are out there. They just feel crapped on when they spend 30 minutes on the phone with someone who is ignorant of how their system works and can't help them. Throw in rudeness and stupid phone menus with talking computers and they just want to chuck it in and go to cable or Direct tv. I've been installing DNW for 5 years now and have been a customer that long. For the last 18 months or so the result of out sourcing has been bad. Most of these people aren't trained to do the job they need to do when they answer the phone and it is the fault of what ever big shot at DNW that is in charge. It is the same for all business, take care of your customers if you don't want "churn". I know you all know this, but I just had to get it off my chest.
I don't understand why people get so caught up in a company's profit margin or churn or net subscriber information or advertising or........ Unless you have a financial interest in E*, who really cares what the company does or doesn't do. You pay them for programming, period. They owe you nothing more than what you are paying them for. If you aren't happy with E* or the programming they provide, you move on to another provider who gives you what you want. All the speculation and debate and worry over something you can't control or can't change is pure silliness.
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