Channel 540-01 missing

[sasmith]

Good evening,

I'm not seeing Channel 540-01 in the Guide. I can see all the other 4K channels and watch football games on -03 except for the the 540-01 channel. Any ideas why? It seems to have disappeared after the Olympic games.

thx S

 

[sasmith]

Oops

Good evening,

I'm not seeing Channel 540-01 in the Guide. I can see all the other 4K channels and watch football games on -03 except for the the 540-01 channel. Any ideas why? It seems to have disappeared after the Olympic games.

thx S

Oops got posted in the wrong location!

 

[Bobby]

When you have your guide displayed, on the top right next to the red button, what does it show? All Subscribed? All Channels. Something else?

 

[sasmith]

When you have your guide displayed, on the top right next to the red button, what does it show? All Subscribed? All Channels. Something else?

 

[sasmith]

Subscribed - but the 01 channel does not show even when "All Chanels" is selected.

 

[sasmith]

Subscribed - but the 01 channel does not show even when "All Chanels" is selected.

 

[Bobby]

Do two things, first unplug the Hopper for 30 seconds, plug it back in and let the Hopper reboot. Check to see if you have 540-01 in your guide now. If not, on your remote, press Home 3 times. Go down to Tools. Go over to Guide Update. and select it. When it finishes check again.