Cannot access DVR recordings in the Dish Anywhere app.

[bravem12000]

When I try to access DVR recordings in Dish Anywhere, I get this message:
"your receiver is offline. Please reconnect your Hopper to the internet to play content."

The problem here is the DVR is connected to the internet. I confirmed this by checking in settings.
Then, I logged into my Dish account to check on my equipment. It stated that my Hopper 3 was NOT connected to the internet.
At that point, i called Dish, They said that my Hopper 3 was NOT connected to the internet on their side.

Everything else in Dish Anywhere is working fine.

Dish has not been able to solve this. Has anyone else had this problem?

My internet provider is Spectrum.

Phil Walker

 

[Jim5506]

IIRC certain ISP routers have difficulty with allowing the Hopper to perform this function. You might do a search of posts here, I believe I read about it about 6 months ago.

 

[bravem12000]

When I try to access DVR recordings in Dish Anywhere, I get this message:
"your receiver is offline. Please reconnect your Hopper to the internet to play content."

The problem here is the DVR is connected to the internet. I confirmed this by checking in settings.
Then, I logged into my Dish account to check on my equipment. It stated that my Hopper 3 was NOT connected to the internet.
At that point, i called Dish, They said that my Hopper 3 was NOT connected to the internet on their side.

Everything else in Dish Anywhere is working fine.

Dish has not been able to solve this. Has anyone else had this problem?

My internet provider is Spectrum.

Phil Walker

Thanks, I'll do that.