Can you find G4, the cband side? Then switch over to X4, the ku side, try east and west a little, if not, put it back to programmed position, and try gently pulling the dish up and down and see if it comes in, as it is possible the dish is misaligned by a 1/10 of a degree or more. Have you viewed X4 before?
Edit to add: just saw another post from you, did not read how long ago it was posted, but you said you have cband only? X4 is ku.