Blue Lines in Video on 921

[CAL7]

I have searched and searched, but I cannot determine what hardware problems have been confirmed. Are there any known hardware problems with units pre-QA-hold? If so, is DISH replacing units a) proactively, b) upon request, c) only if certain problems are seen, or d) not at all?

 

[SimpleSimon]

Here's the skinny.
http://www.dbstalk.com/showpost.php?p=232130&postcount=85

 

[ronf]

Mine is showing signs of the hardware problem (multiple vertical blue lines in dark scenes). It's very much like the screen shots that were posted here some time ago. However, I still haven't heard anything about how to get it fixed. I haven't heard back from the original folks I sent the unit to. I'd really rather not send it in again without having a replacement. Are they offering any kind of swap-out at this point?

 

[markdl]

Ronf - email me your contact information (name, address, phone numbers), and I'll send it to the person that was dealing with blue line hardware problem resolution. I don't know what they're doing these days with it.

 

[markdl]

Ron - I just got word back to tell you to RA your 921.

 

[ronf]

Sorry, Mark -- I'm not up on all the jargon, I guess. What does "RA" mean, and how do I go about that? I guessing it is similar to "RMA", but does that mean I have to send back my unit without first getting a replacement, or are they willing to send me a new unit and have me then return my old one? Do I call the regular DISH customer service number, or is there a special number for arranging this?

 

[markdl]

Call customer service. Tell them that you need to return your 921 for replacement because of the problem. Most likely they will transfer you to a special group that deals with the 921. They'll send you a replacement and then you send your back to them.

 

[ronf]

Thanks, Mark - I'll give them a call...