I had an issue earlier this year with pixelation. I called dish and they set an appointment up with intertech digital, the local dish repair company. Intertech was out three times and I was not charged a single cent! My vip722 receiver was replaced, both LNB's on my two dishes, ground blocks, connections, and finally, three new cable runs from both dishes into my house. Everything was covered by the DHPP. The pixelation issue has been fixed and the system is running as it should.
Even if it was $29.99 I would have paid it. Dish kept coming back to fix the issue and never complained or bitched about it once. The tech from intertech kept apologizing to ME as a matter of fact, and told me that they will fix the issue.
I just don't understand why people think dish can fix issues that they aren't even aware of.