When my SW credit card got hacked in May, I temporally switch credit cards till I received the new SW card. I did have to pay off balances when I switched cards each time.
Autopay update complaint
- Thread starter TheForce
- Start date
- Latest activity Latest activity:
- Replies 38
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Just to add on this and Dish with fuzzy math- last friday we upgraded to AT200 and added the multi-sport pack. Yesterday, we contacted a dirt member to see about getting the 50% multi-sport promotion and we were able to get it! Today, this is what the bill looks like (what do you see wrong???):
Prorated Charges
Aug 16 - Sep 04 America's Top 200 $41.91
Added on 08/16, 20 days @ $2.0955
Aug 16 - Sep 04 Multi-sport w/Redzone $7.09
Added on 08/16, 20 days @ $0.3545
Aug 20 - Sep 04 Multi-sport - 6 MO (50% Off) $2.83
Added on 08/20, 16 days @ $0.1768
$51.83
Prorated Credits
Aug 16 - Sep 04 America's Top 120 $-32.23
Removed on 08/16, 20 days @ $1.6115
Aug 20 - Sep 04 Multi-sport w/Redzone $-5.67
Removed on 08/20, 16 days @ $0.3543
-$37.90
One-Time Charges
Aug 20 Programming Change $5.00
$5.00
Prorated Charges
Aug 16 - Sep 04 America's Top 200 $41.91
Added on 08/16, 20 days @ $2.0955
Aug 16 - Sep 04 Multi-sport w/Redzone $7.09
Added on 08/16, 20 days @ $0.3545
Aug 20 - Sep 04 Multi-sport - 6 MO (50% Off) $2.83
Added on 08/20, 16 days @ $0.1768
$51.83
Prorated Credits
Aug 16 - Sep 04 America's Top 120 $-32.23
Removed on 08/16, 20 days @ $1.6115
Aug 20 - Sep 04 Multi-sport w/Redzone $-5.67
Removed on 08/20, 16 days @ $0.3543
-$37.90
One-Time Charges
Aug 20 Programming Change $5.00
$5.00
Now this thread makes some sense. I had an autopay bounce back because my Visa expiration date was extended. I went online the same day, updated the card information, and made a payment. I thought things were done, and then I saw this thread.
I found out, thanks to posters here, that:
1. Even though the expiration date in the My Billing page was updated it really wasn't.
2. Even though I made a payment the same day it was due to be autopaid I had to make an extra payment to satisfy the system, but that it should not take a payment again the next time autopay is due.
It took about 7 PMs with Tommy to get this straightened out. Hopefully everything is OK now.
I now agree that this is a stupid and archaic system.
I found out, thanks to posters here, that:
1. Even though the expiration date in the My Billing page was updated it really wasn't.
2. Even though I made a payment the same day it was due to be autopaid I had to make an extra payment to satisfy the system, but that it should not take a payment again the next time autopay is due.
It took about 7 PMs with Tommy to get this straightened out. Hopefully everything is OK now.
I now agree that this is a stupid and archaic system.
Same for me. I have lots of things on autopay and never have problems like this. I just change the expiry date and I'm done.
Aside from having two programming changes in less than 30 days generate a $5.00 change fee? Technically you didn't change your programming level on the 20th, just how much you're paying for it. I'd fight that $5 charge.
The rest makes sense to me, based on the nature of future billing. You should have seen my comca$t bill after I changed my internet service level and dropped my modem rental. It took two months for the bill to level off. It's just the nature of billing in advance and then changing service in real time. If there was a way to say "make these changes effective the start of my next billing cycle", then the billing wouldn't have all these prorated charges and credits.
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agreed. it is just funny they had to charge the prorated fee for both. didn't know you could add a package 2x on your account, lmfao....
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Just when I thought this problem was over...
For the past two days now I got calls from Dish Network telling me they can't charge to my credit card under Auto Pay because the card is expired. I check each time and the card listed in my account info is the new one. The caller threatens to shut off my service if I don't update the card information. Plus they did charge my account for the September payment in advance.
I'm telling you all this Dish Network auto pay software is broken and they need to fix it. Not one of my other auto pay accounts has this trouble.
For the past two days now I got calls from Dish Network telling me they can't charge to my credit card under Auto Pay because the card is expired. I check each time and the card listed in my account info is the new one. The caller threatens to shut off my service if I don't update the card information. Plus they did charge my account for the September payment in advance.
I'm telling you all this Dish Network auto pay software is broken and they need to fix it. Not one of my other auto pay accounts has this trouble.
Same here. My PA Turnpike EZPass account even updated properly and if those idiots can keep a system running properly anybody else in the world should be able to.
As a follow on to this I did get email from Dish saying they took the extra payment. They not only took that payment but also charged a $1.00 payment, probably to verify the card info. I'm not going to forget that buck.
I've seen the $1 card verification on a multitude of companies. I've yet to see any one of them, including Dish, ever actually make the $1 charge to the card.
It's on the account as of now along with the extra payment. Maybe they will issue a refund.
I came up on my billing date and I started getting phone calls that my CC was again out of date. So I go online and check and sure enough, since last I updated, someone went in and put the old CC info back in which is a bogus card # from last winter. So I changed it wondering if I would get charged another month. But it only added that $1.00 charge. I should have enough credits now to cover me until October 8 and then a dollar on November bill. I also got another e-mail verifying the CC change. Let's see how long it sticks this time. I put a reminder on my calendar to check on it October 8 again.
Yes Dish will not change your bill's due date,its the reason I will never autopay with Dish. That means no goodies/freebies/specials for me. After my stroke I explained to all my creditors that I will pay bills online or autopay on the 4th Wednesday of the month when I get my check. EVERYBODY but Dish agreed to those terms.
As for changing CC cards,its a pain with some companies and so simple with others to change CC info. With Sony(SOE) I had to let the account lapse and restart the account(their instructions,not making this up).
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I think there must be some computer glitch. The card I was using got hijacked at the end of May. I changed the billing to another card. Once the points card got replaced, I changed it again. Somehow, it reverted to the hijacked card and auto pay was denied and stopped. I went online and changed it to the new card and made a payment.
DIRT gad given me a $10/mo credit for 6 months and the bill reflected that. But the charges immediately went back to the non credit level. I've contacted the DIRT member who arranged for the credit and am waiting to see what happens.
DIRT gad given me a $10/mo credit for 6 months and the bill reflected that. But the charges immediately went back to the non credit level. I've contacted the DIRT member who arranged for the credit and am waiting to see what happens.
Unfortunately DirecTV is no better or worse at fuzzy math and odd billing tactics.
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So far I have never had a problem with Directv. Hope it stays this way.
