Hello all,
I have an issue with my account and I wonder if any of you have any sugestions. My issue is that my account is locked, this means every time I call the regular 800 number they tell me I need to call a "special" 800 number because they cannot do anything to my account. I call this number, the audit team, and go trough the audit.
Last time I did this, about 1 month ago, I was on the line with them for 2 hours, went trought the audit OK. I hang up and call the regular number to inquire about an HD reciever and they tell me my account is locked, right after I went trough the audit. I call back tha audit team and same guy answers and tells me that he personally took the lock out of my account.
So two days ago I call the regular number and guess what? my account is locked again:rant::rant::rant:. This is getting ridiculous, I went trough an audit a month ago and passed with flying colors.
Thanks for your comments and advice.
I have an issue with my account and I wonder if any of you have any sugestions. My issue is that my account is locked, this means every time I call the regular 800 number they tell me I need to call a "special" 800 number because they cannot do anything to my account. I call this number, the audit team, and go trough the audit.
Last time I did this, about 1 month ago, I was on the line with them for 2 hours, went trought the audit OK. I hang up and call the regular number to inquire about an HD reciever and they tell me my account is locked, right after I went trough the audit. I call back tha audit team and same guy answers and tells me that he personally took the lock out of my account.
So two days ago I call the regular number and guess what? my account is locked again:rant::rant::rant:. This is getting ridiculous, I went trough an audit a month ago and passed with flying colors.
Thanks for your comments and advice.
