Attempting to get a 622...dish trying to sitck me with soon to be obsolete equipment

[williamkmurphy]

I currently have a leased vip 211 got it 2/1/06 (mpeg4 launch date) so I have well exceeded the 12 month upgrade period. I called customer diservice today and asked what an upgrade to a 622 would cost me. They told be 549 to own. Said I could upgrade to a 942? DVR. I told the guy he was wrong and that that was obsolete and can't do mpeg 4. Why can I not get the 149 upgrade.

Also my contract is up mid august 1st (18 mo).

Am i forced to buy the 622 or should I fire an email to ceo@echostar.com and circumvent the csr's?

 

[kstuart]

If everything you said is true, then the CSR is simply wrong.

Always call back 5 minutes later, if you think a CSR is wrong.

Yesterday, Dish announced that they are replacing all 942's.

 

[navychop]

Isn't it a replacement of your 942, if you want it replaced? Folks that want to keep them can do so, but that might not be a wise move. How much longer will they update it?

 

[kstuart]

Instead of duplicating discussions, see the "All Voom to go MPEG4" stickied thread, for info on 942 replacement.

 

[8bitbytes]

If at first you don't succeed, call call again.

 

[williamkmurphy]

not replacing a 942...replacing a 211

 

[tsduke]

not replacing a 942...replacing a 211

With MPEG4 being the direction of things, I wouldn't use up your DIU to replace your 211. Why not swap out the 942 then you have 2 vip receivers?

 

[gadgtfreek]

I think 8bits comment is right. Youa re trying to turn a leased mpeg4 box into a leased mpeg4 dvr. They should not require you to buy one. Call back AND send an email to CEO for a better deal.

 

[TuxCoder]

Why not swap out the 942 then you have 2 vip receivers?

Confusion abound... he never mentioned he has a 942 (I doubt he does). The only reason 942 was originally mentioned is because that's what the [also confused] CSR offered to give him in exchange for his leased 211.

 

[gadgtfreek]

Confusion abound... he never mentioned he has a 942 (I doubt he does). The only reason 942 was originally mentioned is because that's what the [also confused] CSR offered to give him in exchange for his leased 211.

Yeah, he wants to trade in a 211 for a 622.

 

[tsduke]

I'll go back to sleep now.

 

[Nebugeater]

Any you all thought the resposes from a CSR were all messed up and confused responses.