I posted something to this effect where it is supposed to be seen by Eldon and E* but it was deleted with no explanation. I'll try to reconstruct what my CTA (Call To Action) said but it is not an exact copy since I didn't save it as I didn't think it would be deleted.
Ask Dish: Stop farting around and get us a software that works!
It's about time, 7 months now, that the 921 bug state has continued with little improvement. I have been on board with it since January so for me it's a 6 month ride. During that time Eldon has issued quite a few software attempts to fix some obvious bugs, mostly with OTA issues. Until recently I didn't know but now, having a TIVO and the 921 I know that the problem rests with the developers of the 921, not the stations or technology state of the art.
I now ask Charlie Ergan to get serious and put Eldon on notice to do another update within 30 days that fixes the known issues or they are on the chopping block. He should hire a DVR director to report to him and be responsible to holding the E* team, Eldon, and the testers to a strict performance zero tolerance standard. He should seek out replacement personnel who can do the job. He should not rule out a total and complete remake of the 921 software and that includes soliciting the competition to develop it from scratch. Charlie needs to get with this on all DVR's and stop this present approach of selling a product that doesn't work, accepting excuses from his team that they don't know how to fix it so they should just announce it dead (vis a vis Dishwire). E* needs a team of developers who can get the job done.
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Scott- If you have to delete this, I'd appreciate an explanation. I suspect that Mark was caught in a quandry between what he wants Eldon to read and what needs to be said to get some action, For me it was the ax over there. I accept that consequence as I respect it is his house. IT is probably a system of censorship that works much like the call screeners on Charlie Chats. My post was not in any hatred mood. It was in a business to go to success charge, a call to action.
When I had my chemical company I would often have to put my whiny chemists and developer people on notice like this and it usually got results. When it didn't, they were gone! I never called my people in and did the Donald Trump routine, I always gave them one last chance because I never allowed myself to get up against the deadline before pulling the plug. Charlie needs to do this. There is no deadline but 7 months of Eldon Farting around when the competition (TIVO) is sailing free on all these issues just tells me Eldon is either farting around trying to stretch out the work or they are plain incompetent.
Ask Dish: Stop farting around and get us a software that works!
It's about time, 7 months now, that the 921 bug state has continued with little improvement. I have been on board with it since January so for me it's a 6 month ride. During that time Eldon has issued quite a few software attempts to fix some obvious bugs, mostly with OTA issues. Until recently I didn't know but now, having a TIVO and the 921 I know that the problem rests with the developers of the 921, not the stations or technology state of the art.
I now ask Charlie Ergan to get serious and put Eldon on notice to do another update within 30 days that fixes the known issues or they are on the chopping block. He should hire a DVR director to report to him and be responsible to holding the E* team, Eldon, and the testers to a strict performance zero tolerance standard. He should seek out replacement personnel who can do the job. He should not rule out a total and complete remake of the 921 software and that includes soliciting the competition to develop it from scratch. Charlie needs to get with this on all DVR's and stop this present approach of selling a product that doesn't work, accepting excuses from his team that they don't know how to fix it so they should just announce it dead (vis a vis Dishwire). E* needs a team of developers who can get the job done.
_______________________________________________________
Scott- If you have to delete this, I'd appreciate an explanation. I suspect that Mark was caught in a quandry between what he wants Eldon to read and what needs to be said to get some action, For me it was the ax over there. I accept that consequence as I respect it is his house. IT is probably a system of censorship that works much like the call screeners on Charlie Chats. My post was not in any hatred mood. It was in a business to go to success charge, a call to action.
When I had my chemical company I would often have to put my whiny chemists and developer people on notice like this and it usually got results. When it didn't, they were gone! I never called my people in and did the Donald Trump routine, I always gave them one last chance because I never allowed myself to get up against the deadline before pulling the plug. Charlie needs to do this. There is no deadline but 7 months of Eldon Farting around when the competition (TIVO) is sailing free on all these issues just tells me Eldon is either farting around trying to stretch out the work or they are plain incompetent.
