Are you still having problems with your VOOM box (OTA Problems)?
- Thread starter Sean Mota
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Guess I have time to write while my box reboots again. It seems to hang up on one of the OTA channels about 80 percent of the time I try to tune it. I guess I'll call about a new box. I better not have to be home for half a day to get it installed. Also, sometimes when I reboot I get all the channels, sometimes I don't, and the one that likes to go missing is the one that the box likes to hang up on.
So I can get 720p through composite, but cannot through DVI. On some HD channels, the 720 looked a lot worse than the 1080 which I find odd. Also the picture seems better (brighter, crisper) through the composites than the DVI when viewing the same resolution. Odd. Force feeding 1080 seems the way to go. I do wish that I could have more stretching options for the picture, such as the algorithms that my TV offers.
Also Ive noticed that a couple nitpicky things about VOOM. There is some "Channel Slide" when I use the remote for las channel return. For example, if Im reading on the couch and trying to listen to music and switching between Rave and Fuse, sometimes the back button will have channel slide and I will end up on History Channel instead of Fuse, and Fuse wont slide back. This also happens to the preview window when going to the program guide. Ill be on one channel and when it pulls up the mini window with the program guide, it will channel slide and bring up a different channel than the one I was watching.
The remote seems a bit touchy too. It registers two hits when you press it once a lot.
So I can get 720p through composite, but cannot through DVI. On some HD channels, the 720 looked a lot worse than the 1080 which I find odd. Also the picture seems better (brighter, crisper) through the composites than the DVI when viewing the same resolution. Odd. Force feeding 1080 seems the way to go. I do wish that I could have more stretching options for the picture, such as the algorithms that my TV offers.
Also Ive noticed that a couple nitpicky things about VOOM. There is some "Channel Slide" when I use the remote for las channel return. For example, if Im reading on the couch and trying to listen to music and switching between Rave and Fuse, sometimes the back button will have channel slide and I will end up on History Channel instead of Fuse, and Fuse wont slide back. This also happens to the preview window when going to the program guide. Ill be on one channel and when it pulls up the mini window with the program guide, it will channel slide and bring up a different channel than the one I was watching.
The remote seems a bit touchy too. It registers two hits when you press it once a lot.
Well, my receiver connected to my Samsung DLP is dead. I have done everything I could possibly do to it but it did not resurrected. It locks up and it gives you the red satellite signal like it's not getting any signal. All the wires are connected correctly. See here for my previous problem with this receiver.
I put a service call to VOOM. I am set to get a new receiver on February 7th. Dead...
:river
At least I have the other one... :!:
I put a service call to VOOM. I am set to get a new receiver on February 7th. Dead...
:river At least I have the other one... :!:
Sean,Sean Mota said:
I got Fox today. Many thanks for your push to make the ball rolling. It is now shown as channel 26-1, instead of 26-2, in the PG. The authorization status is now SWO, instead of N/A!
What lessen do we learn here?
A customer keeps trying -- doing factory reset, calling VOOM, emailing Wilt, getting local installer on site -- but all failed. The CSRs had no clue but not let him talk to technical support. His email had no reply. The installer told him that all Houston area had the same problem, he need to be patient... The saga drags on (for me, it has been seven weeks).
Only when you gathered complains and told VOOM that makes them listen. Eventually, they can resolve this simple problem very quick.
If individual customer cannot reaches the right person, if the installer knows that is a common problem but does not pass it to the right person, VOOM will certainly lose its customers.,
tytxy said:
Thanks for letting me know. I completly agree with you. I hope that dredd1 can see it too. He was also having problems with it.
Did you take a look at this thread? I left you some information. I also emailed you the same. http://www.satelliteguys.us/showthread.php?t=4711
johnpete said:
I Do not have confirmation if it's going to be this week. But it looks like they are working on it. VOOM normally lets me know when something has been done. So Keep checking this thread http://www.satelliteguys.us/showthread.php?t=4711 or your email. I will do both to communicate their reply. I will merge this thread with that one.
Had to do a couple of front panel resets this morning. When I first found it the sat icon was red (orangish red). I had to reset to get it to come on at all, then after messing with resolution a bit, it locked up again.
At first I thought that maybe this was the long awaited upgrade, but it looks like I am still running 5.0.8(?).
Is this the beginning of the end of this box?
Mark
At first I thought that maybe this was the long awaited upgrade, but it looks like I am still running 5.0.8(?).
Is this the beginning of the end of this box?
Mark
Mark,
I will monitor the behavior of this box. This is how one of mine started and after two weeks it is dead. If you the problem becomes worse as time goes by, put a service call to get it replaced. This has been my experience.
I will monitor the behavior of this box. This is how one of mine started and after two weeks it is dead. If you the problem becomes worse as time goes by, put a service call to get it replaced. This has been my experience.
New update to Voom installation of another antenna, installer called this morn was scheduled for 2 to 6, said antenna was not in reschedule for Friday, Lori from Voom called not happy about this, said she was calling installer will update when you called back, still hoping to see the super bowl but snow is coming Still Waiting
Any one else have no signal? I think its snow, but it worked fine all day and now tonight its dead after it stopped snowing. Locals are also not working. So if the SAT part goes dead does the OTA go dead? The receiver works as far as changing channels it just says no signal.
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