during directvs investor presentation (page 81 of the PDF file specfically) earlier this year (hearts program and all that), the best customers were supposed to get
priority call center/next day service calls/free inhome service calls/4 ppv coupons per month/participate on advisory board/other rewards
I've not seen one PPV coupon. Am I not a best customer? They said so when i called to activate my new tivo last month.
Rewarding the Best Customers
Best Customer Loyalty Program
• Provide superior service
– Priority call center support
– Next day service calls (same day service in some cases)
– Free in-home service calls
– Four (4) PPV coupons per month
• First to know about new offerings
• Participation in customer advisory board
• Rewards
– Holiday card with retail discount
– Tickets to CD USA taping for local customer
priority call center/next day service calls/free inhome service calls/4 ppv coupons per month/participate on advisory board/other rewards
I've not seen one PPV coupon. Am I not a best customer? They said so when i called to activate my new tivo last month.
Rewarding the Best Customers
Best Customer Loyalty Program
• Provide superior service
– Priority call center support
– Next day service calls (same day service in some cases)
– Free in-home service calls
– Four (4) PPV coupons per month
• First to know about new offerings
• Participation in customer advisory board
• Rewards
– Holiday card with retail discount
– Tickets to CD USA taping for local customer
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