any chance for a new dual tuner ota dongle?

[Mark609]

FWIW

What you posted looks right, which is the Preferred Customer Offer for existing subscribers.

Fine but that's not the issue. I've talked to 3 reps (one I couldn't hardly understand so I called back for a supervisor) and every one had different prices for each item - equipment costs, service fees vs no service fees, installation fees vs none, etc. I just want what other ops provide - a straight answer. How can you trust such a bunch of bozos?

You can't.

 

[comfortably_numb]

FWIW


Fine but that's not the issue. I've talked to 3 reps (one I couldn't hardly understand so I called back for a supervisor) and every one had different prices for each item - equipment costs, service fees vs no service fees, installation fees vs none, etc. I just want what other ops provide - a straight answer. How can you trust such a bunch of bozos?

You can't.

I told you who you need to email. If you want to ignore our advice, go ahead

Sounds like you just want to bash Dish.

 

[rvvaquero]

I've been with DISH since the 80's and have learned not to trust these bastards. They are shady, greedy. All I've been asking for, for 3 days now, is something in writing. The game is to promise something and after you've signed the dotted line find out with your first bill you've been screwed.

Again, they're all sleeze balls. No other corporation practices such sleeze, aka non transparent games, as DISH.

How can you trust such a bunch of bozos?

You can't.

I certainly understand your frustration. I'm just wondering why you've been with them for so long if you feel this way. I could never do business with a company if I felt that way about them.

 

[Mark609]

I told you who you need to email. If you want to ignore our advice, go ahead

Relax, this is the email I sent.

Hi, being a loyal customer, off and on, since the mid 90's when I bought a box of DISH equipment and installed everything myself, I am trying to upgrade from a 2 TV service, VIP922K to one Hopper 3 and a Joey 4K keeping the same 120 channel package. I have made three calls, gotten 3 different stories and prices about installation fees, no installation fees, service this and that and finally ended up going a level up to a supervisor who gave me the following regarding my associated costs which are not in agreement with the online agreement, the one requiring a SUBMIT click confirmation. Yesterday Haley, the supervisor from W. Virginia, said my equipment charges would be $43 during the 2 year contract. On line it states $59.99. I'll not belabor the point, you get it. I need what every credible company is more than willing to give their customers - clarification and some transparency.

Please give me something in writing, an honest disclosure, what my TOTAL upfront costs would be, and, what my monthly charges are itemized. I want the Top 120 channels as I have now, no locals, Hopper 3 and one Joey. Everything is prewired, easy peasy install.

Sounds like you just want to bash Dish.

Damn straight, you got a problem with that? They should be put out of business by the FCC for misrepresentation and fraud. There are 100's of thousands that "want to bash DIsh" and do. Like me they wouldn't need to if Dish were honest, had a good business model. Apparently they treat their employees like dirt too. Top 5,876 Reviews and Complaints about DISH Network

And since this thread is all about bashing Dish's defective dongle (no longer for sale I might add) here's what one fella wrote on the Consumer Affairs site:
I purchased a Polk surround sound system from Dish. After 2 months it stopped working. Dish refused to warranty the product because it had been more than 30 days. My advice do not buy any extra products from Dish. They do not stand behind their product.

 

[Mark609]

I certainly understand your frustration. I'm just wondering why you've been with them for so long if you feel this way. I could never do business with a company if I felt that way about them.

I'd be streaming in a heartbeat if I could but being in the country I can not receive a good 25 Mbps internet service. I had a wireless internet tech out yesterday who did a sight survey. It's doable but the most speed I can get is 10 Mbps with a cost of well over $100/mo.

Telecommunication companies know they have the consumer over a barrel and take advantage of it.

Cost is not an issue, I'm 69 and very well off financially.

Value, honesty, and service is the issue.

 

[JSheridan]

Relax, this is the email I sent.

Hi, being a loyal customer, off and on, since the mid 90's when I bought a box of DISH equipment and installed everything myself, I am trying to upgrade from a 2 TV service, VIP922K to one Hopper 3 and a Joey 4K keeping the same 120 channel package. I have made three calls, gotten 3 different stories and prices about installation fees, no installation fees, service this and that and finally ended up going a level up to a supervisor who gave me the following regarding my associated costs which are not in agreement with the online agreement, the one requiring a SUBMIT click confirmation. Yesterday Haley, the supervisor from W. Virginia, said my equipment charges would be $43 during the 2 year contract. On line it states $59.99. I'll not belabor the point, you get it. I need what every credible company is more than willing to give their customers - clarification and some transparency.

Please give me something in writing, an honest disclosure, what my TOTAL upfront costs would be, and, what my monthly charges are itemized. I want the Top 120 channels as I have now, no locals, Hopper 3 and one Joey. Everything is prewired, easy peasy install.



Damn straight, you got a problem with that? They should be put out of business by the FCC for misrepresentation and fraud. There are 100's of thousands that "want to bash DIsh" and do. Like me they wouldn't need to if Dish were honest, had a good business model. Apparently they treat their employees like dirt too. Top 5,876 Reviews and Complaints about DISH Network

And since this thread is all about bashing Dish's defective dongle (no longer for sale I might add) here's what one fella wrote on the Consumer Affairs site:
I purchased a Polk surround sound system from Dish. After 2 months it stopped working. Dish refused to warranty the product because it had been more than 30 days. My advice do not buy any extra products from Dish. They do not stand behind their product.

If DISH is so bad for you why don't you just get DirecTV instead. Then you could get on their forum and complain endlessly about them.

 

[Mark609]

I told you who you need to email. If you want to ignore our advice, go ahead

Many thanks! Just got a phone call and email outlining all costs from Brian with Customer Retention. Won't go into details but the offer made, charges waived, are incredible. Squeaky wheel gets the grease. Restores my faith in Dish, albeit I had to jump thru hoops to get satisfaction.

".......Thank you for your interest in the Hopper system. I apologize for the difficulty on getting a straight forward response on costs......."

Looks like I'll be getting that AirTV adapter after all!

 

[pattykay]

I installed the new Dish dual tuner and haven't experienced any breakups on Joey's or recorded programs, so that is good.

I am seeing a strange issue though, and I'm curious if anyone else has ever seen the same thing. I have a timer set to record Johnny Carson each night on Antenna TV. On multiple occasions, the recording has shown as successful, but I can't find it on my recordings tab. Then, the next day, it becomes visible and I can watch it. Any ideas?

Yes, I have seen that. I record one of my local OTA channels once per week, and I have fallen behind on watching those recordings. If I check the folder too soon after that night's recording, it will not be listed there, even though the Schedule shows it completed successfully. Before I click on the folder, it shows the correct number of recordings in the lower-right. After I click on the folder, notice that the most recent recording is missing, and then go back to the Recordings screen, the number in the lower-right has decreased by one, reflecting the "missing" recording. If I go to another tab, then back to the Recordings tab, the number changes back to the correct number. Lather, rinse, repeat. Like you, if I wait until the next day, all of the recordings show up in the folder with no problem. This is a known issue.

 

[Voyager6]

Got the second AirTV dual tuner installed over the weekend. It is working well and started receiving two channels that were marginal before.

 

[Niv]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

 

[pattykay]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

Without the sat locals, either "5" or "00501" will work to go to 5-1. With more than one channel 5, the "00501" would be necessary to go directly to the OTA 5-1.

 

[Peter Parker]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

Try typing in 0 first. So to get 20.2 type 0202

 

[charlesrshell]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

For channel 5 punch in on your remote 0051

 

[Voyager6]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

I have two Hoppers with Sling (aka Hopper 2's). So, each HWS has an AirTV dual tuner adapter now.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

If you want OTA 5.1 on a Hopper, you can enter 00501 to go there directly. 5.2 would be 00502 and so forth.

 

[Niv]

That worked. THANKS!

 

[barryaz1]

2 things.

1st the second Air TV dual tuner you installed, that was for a 2nd receiver not 2 on 1 receiver? (total of 4 tuners) I'm pretty sure you can only have one dongle going but just checking.

2nd, might be a dumb question but how do you punch in a OTA directly with the remote. I don't see a . on the remote. 5 will bring me to Sat 5. 51 will bring me to channel 51, 501 to channel 501 . . . I'm getting ready to cancel locals, if local are gone if I hit 5 will it go to 5.1 or go to 5 and tell me I don't have that channel?

It will go to 5.1, but you have to use the guide for .2, etc. not a problem.

 

[barryaz1]

I have two Hoppers with Sling (aka Hopper 2's). So, each HWS has an AirTV dual tuner adapter now.


If you want OTA 5.1 on a Hopper, you can enter 00501 to go there directly. 5.2 would be 00502 and so forth.

Like that even better for the other sub channels. Thanks

 

[JeffN9]

I'm happy to report that my new AirTV dongle seems to have fixed the OTA pixelation problem I've been experiencing for over a year.

 

[charlesrshell]

It will go to 5.1, but you have to use the guide for .2, etc. not a problem.

For channel 5.2 punch in on your remote 0052.

 

[KAB]

I'm happy to report that my new AirTV dongle seems to have fixed the OTA pixelation problem I've been experiencing for over a year.

Told ya!