Logged into my account today after my wife asked why our bill was $245.15 as opposed to the $69.19 it said in another part of the site and not being able to get any details about the spike I called them up. The csr told me that they had contacted my receiver and had it download ppv info and the ppv's were all adult material ordered by the remote. This I disputed because we dont order ppv's opting instead to rent movies from a local movie rental shop to support our local merchants and we like to be able to have the movies for more than a day. As I continued to dispute the charges and the repeated statements from the csr that we had ordered ppv's the information from the csr began to change to recently ordered to ordered on Dec 25th, 26th, and 27th from a receiver we deactivated. Well as some remember we had a bad H20 that was replaced on Dec 24th late in the evening and we were put on our 3rd HD receiver after 8 months of service.
We have full parental controls on the bedroom receiver and purchase blocks on the living room receiver along with some parental controls. Our 4yr old daughter does not know how to work the remote yet and we plan to keep it that way. Until three weeks ago we havent had anyone stay overnight at our house nor stay at the house while we went out and as the old saying goes " theres a ton of free porn on the net" so why would I pay for it? After 15 minutes of going back and forth with the csr they removed the ppv charges and I added an account password for ppv purchases just incase and will go further with blocks on the receivers and leave them inplace just incase the next technician that comes out next doesnt pull a fast one.
The first year of my D service is coming to an end and so far I've went through 1 H21, 1 H20, through all of it had intermittant audio pop on HD channels cartoon network, USA, TBS, and Discovery. I also get audio stutter still on Nick HD and audio loss on the same channel and these audio problems are on component and hdmi direct connect or going through my theater receiver and have only happend with D so needless to say Im looking forward to the end of year 2.
We have full parental controls on the bedroom receiver and purchase blocks on the living room receiver along with some parental controls. Our 4yr old daughter does not know how to work the remote yet and we plan to keep it that way. Until three weeks ago we havent had anyone stay overnight at our house nor stay at the house while we went out and as the old saying goes " theres a ton of free porn on the net" so why would I pay for it? After 15 minutes of going back and forth with the csr they removed the ppv charges and I added an account password for ppv purchases just incase and will go further with blocks on the receivers and leave them inplace just incase the next technician that comes out next doesnt pull a fast one.
The first year of my D service is coming to an end and so far I've went through 1 H21, 1 H20, through all of it had intermittant audio pop on HD channels cartoon network, USA, TBS, and Discovery. I also get audio stutter still on Nick HD and audio loss on the same channel and these audio problems are on component and hdmi direct connect or going through my theater receiver and have only happend with D so needless to say Im looking forward to the end of year 2.
) The tech that swapped out your H20 kept and re-activated it on your account and invested in a case of Vaseline and some feature length pr0n. I would have the CSR look through your inventory history, specifically looking for boxes that were de-activated then shortly after re-activated. If it helps I can PM you the # for D*'s fraud department which would more than likely be able to help you out.
