Its real. Its no bg deal really, I will fix it. Funny how it seems to happen to me though. You know what is eve stranger? Last year I got my HR20-100 and they day D* showed up the AC broke the night before.... The other day when I got the HR21 installed, again the AC broke the night before. I guess if I want air conditioning I need to keep D* away.V, I and a number of others have joked in the past about D* doing stuff on purpose to "mess with your mind" because of your generally negative attitude(s) about them but (if this picture is real), I'm now convinced that they really are messing with you.
Call them and have them come back out and do the job right.