the thing that troubles me is that Voom has some holes in their current offering, and instead of fixing the holes to attract new customers, they leave the holes there and let the current customers leave. It's almost like they've reached the point where they intend to fail.
They should be aggressive while the window of opportunity is still open. They should have had the regional sports networks all lined up, the NBA channel, and NBA League Pass available, and in HD in time for the start of the NBA season. They have the bandwidth to do that with the new satellite space they leased. And doing that would have brought more people onto Voom.
They spend the money to lease the satellite space, but don't spend the money to give people the larger dish and instead only order 5000 dishes even though they have 26k customers. That tells me that the new bandwidth isn't going to be used any time soon. They should have ordered 50k dishes, not 5k, and they should already have installed them for existing customers so they can turn new channels on. My account has said for months that fox sports Ohio was active - but it's not available and shows no signs of being available.
I just don't get why Voom has spent all of this money to launch their service then got cheap about making it work.
They should be aggressive while the window of opportunity is still open. They should have had the regional sports networks all lined up, the NBA channel, and NBA League Pass available, and in HD in time for the start of the NBA season. They have the bandwidth to do that with the new satellite space they leased. And doing that would have brought more people onto Voom.
They spend the money to lease the satellite space, but don't spend the money to give people the larger dish and instead only order 5000 dishes even though they have 26k customers. That tells me that the new bandwidth isn't going to be used any time soon. They should have ordered 50k dishes, not 5k, and they should already have installed them for existing customers so they can turn new channels on. My account has said for months that fox sports Ohio was active - but it's not available and shows no signs of being available.
I just don't get why Voom has spent all of this money to launch their service then got cheap about making it work.