Copy and paste from Beaumont local thread...someone else posted the CE's emails:
Reply from FOX 64 about PQ
My name is Mark Ewing Chief Engineer at KVHP/KUIL Fox Affiliates in Lake Charles, La and Beaumont, Tx. I understand you are having some problems with reception of KUIL through your local cable company. To give you some background, this transmission originates in Lake Charles, La and is uplinked via satellite into your area and received by satellite downlinks by cable systems and transmitter sites through out SE Texas. This is a Ku Band satellite transmission and is subject to rain fade (during torrential rains we may briefly lose signal). I am curious if these problems you've experienced were during these times?
I assure you we monitor the quality of our signal before it leaves our facility and the satellite downlink as well to make sure we are delivering a quality signal. If you are experiencing poor video quality at times other than bad weather we need to get with the cable company to see how they are handling the satellite transmission. We may need to have them receive us over the air from our transmitter and tower site in Beaumont rather than the downlink at their cable head end.
I would like to thank you for watching our station and I look forward to talking with you so we can resolve these problems you are experiencing.
Thanks,
Mark Ewing
Chief Engineer
KVHP/KUIL Fox 29/64
Lake Charles, La/Beaumont, Tx
(337)474-1316 Ext. 41
2nd email about a specific complaint around football and sports PQ and digital plans
-----
You probably know we are the only station in your area in which the signal is delivered by satellite and though we have plenty of bandwidth for most programming, it seems for sports you can never have enough. All satellite providers deal with this issue and we are no different. As far as the other issues you're experiencing I would be glad to show you the quality of our signal both before it is uplinked and after it is received by downlink so that you can see the problem isn't with our signal. Whenever you are in Lake Charles you have an open invitation to come by our studio, just call me first to make sure I'm going to be around.
As far a digital goes we should have a signal in your area in the not too distant future. Currently we are on channel 52 analog at a tower site just north of Orange off Hwy 62, this will become our channel 36 digital (this was done recently to secure the channel). We will be installing a new higher power transmitter and antenna at the site to replace the 1K analog currently in use. At this time we plan to microwave our signal from our studio as this will overcome all our rain fade issues as well as any with bandwidth. I can't give you an exact date but studies are being done as we speak.
I appreciate your patience and loyalty . . .
Mark Ewing
Reply from FOX 64 about PQ
My name is Mark Ewing Chief Engineer at KVHP/KUIL Fox Affiliates in Lake Charles, La and Beaumont, Tx. I understand you are having some problems with reception of KUIL through your local cable company. To give you some background, this transmission originates in Lake Charles, La and is uplinked via satellite into your area and received by satellite downlinks by cable systems and transmitter sites through out SE Texas. This is a Ku Band satellite transmission and is subject to rain fade (during torrential rains we may briefly lose signal). I am curious if these problems you've experienced were during these times?
I assure you we monitor the quality of our signal before it leaves our facility and the satellite downlink as well to make sure we are delivering a quality signal. If you are experiencing poor video quality at times other than bad weather we need to get with the cable company to see how they are handling the satellite transmission. We may need to have them receive us over the air from our transmitter and tower site in Beaumont rather than the downlink at their cable head end.
I would like to thank you for watching our station and I look forward to talking with you so we can resolve these problems you are experiencing.
Thanks,
Mark Ewing
Chief Engineer
KVHP/KUIL Fox 29/64
Lake Charles, La/Beaumont, Tx
(337)474-1316 Ext. 41
2nd email about a specific complaint around football and sports PQ and digital plans
-----
You probably know we are the only station in your area in which the signal is delivered by satellite and though we have plenty of bandwidth for most programming, it seems for sports you can never have enough. All satellite providers deal with this issue and we are no different. As far as the other issues you're experiencing I would be glad to show you the quality of our signal both before it is uplinked and after it is received by downlink so that you can see the problem isn't with our signal. Whenever you are in Lake Charles you have an open invitation to come by our studio, just call me first to make sure I'm going to be around.
As far a digital goes we should have a signal in your area in the not too distant future. Currently we are on channel 52 analog at a tower site just north of Orange off Hwy 62, this will become our channel 36 digital (this was done recently to secure the channel). We will be installing a new higher power transmitter and antenna at the site to replace the 1K analog currently in use. At this time we plan to microwave our signal from our studio as this will overcome all our rain fade issues as well as any with bandwidth. I can't give you an exact date but studies are being done as we speak.
I appreciate your patience and loyalty . . .
Mark Ewing