hi, i hope someone can help me, as my fruitless ongoing conversations with at&t and dish network are making my ears bleed. 
i have an at&t landline, dsl and dish all running on the same phone line. for a year everything worked fine. then at&t told me a higher speed dsl was available in my area. so i signed up. (they all have meaningless names, pro, speed, like that, but i was on the lowest and went to mid range) two weeks later, they told me the highest speed was suddenly available, so okay, i signed up for that one. i immediately lost my dls connection. turns out (after five zillion phone calls) i really wasn't close enough to whatever tower to get the fastest, so they backed me back down to the midrange. somewhere in the middle of this, dish stopped being able to call out. i didn't get the error message, but i noticed when i tried to order a pay per view movie that it couldn't dial out. and sure enuff, when the bill arrived i had that dreaded $5 buck charge. the diagnostic test said phone line ok, but dial out failed. the phone line plugged into the receiver (which is in the bedroom) as always, seemed fine. when i plug a phone in (using same cords) i get dial tone and can dial out. have filters on everything. nothing changed in terms of the hardware. the only thing that changed was the dsl speed. so anyway, dish sends me a new receiver. (old one did not have a smart card, this one does.) took an hour to set up; then, same problem. it would not dial out. was it the dsl, i wondered? so i unplugged that. no difference. then, i tried unplugging the phone (cordless landline) in the living room. suddenly, it could dial out. so this is the weird part. jack with phone is in living room (where second tv is, though on a different outlet and circuit), jack with dls is in office, jack with dish receiver is in bedroom. in each case, there is only the one thing plugged into the jack. so these are three seperate locations and jacks we are talking about. so having tested it a number of different ways (swapping out cords and filters, no difference) i found that if >anything< is plugged into the living room jack room (old rotary phone, new uniden phone, it doesn;t matter) dish can't call out. if the dsl is plugged in (and phone is out) it can. so it is whatever is plugged into that jack -- even though it's in a different room. the other issue is, now that i have the new recivier, the tv in the living room can't get signal. tried all the normal troubleshooting, but it's just snow. so the dish tech is coming sat. i have a call into at&t cause i know, 10-1, dish is going to say it's a jack / line problem,( though the lines have been checked many times in my ongoing effort to get three basic services -- phone, internet and dish -- to work together and please stop fighting!). so here i sit, with dish only on in the bedroom (and unable to call out if phone in living room is plugged in) and a tv in the living room that is not working at all. dsl is just fine, thank goodess, or i couldn't whine about it here on sat.guys. just wondering if anyone else has had this problem and if there is anything i can try -- thanks a lot!!
marcy
i have an at&t landline, dsl and dish all running on the same phone line. for a year everything worked fine. then at&t told me a higher speed dsl was available in my area. so i signed up. (they all have meaningless names, pro, speed, like that, but i was on the lowest and went to mid range) two weeks later, they told me the highest speed was suddenly available, so okay, i signed up for that one. i immediately lost my dls connection. turns out (after five zillion phone calls) i really wasn't close enough to whatever tower to get the fastest, so they backed me back down to the midrange. somewhere in the middle of this, dish stopped being able to call out. i didn't get the error message, but i noticed when i tried to order a pay per view movie that it couldn't dial out. and sure enuff, when the bill arrived i had that dreaded $5 buck charge. the diagnostic test said phone line ok, but dial out failed. the phone line plugged into the receiver (which is in the bedroom) as always, seemed fine. when i plug a phone in (using same cords) i get dial tone and can dial out. have filters on everything. nothing changed in terms of the hardware. the only thing that changed was the dsl speed. so anyway, dish sends me a new receiver. (old one did not have a smart card, this one does.) took an hour to set up; then, same problem. it would not dial out. was it the dsl, i wondered? so i unplugged that. no difference. then, i tried unplugging the phone (cordless landline) in the living room. suddenly, it could dial out. so this is the weird part. jack with phone is in living room (where second tv is, though on a different outlet and circuit), jack with dls is in office, jack with dish receiver is in bedroom. in each case, there is only the one thing plugged into the jack. so these are three seperate locations and jacks we are talking about. so having tested it a number of different ways (swapping out cords and filters, no difference) i found that if >anything< is plugged into the living room jack room (old rotary phone, new uniden phone, it doesn;t matter) dish can't call out. if the dsl is plugged in (and phone is out) it can. so it is whatever is plugged into that jack -- even though it's in a different room. the other issue is, now that i have the new recivier, the tv in the living room can't get signal. tried all the normal troubleshooting, but it's just snow. so the dish tech is coming sat. i have a call into at&t cause i know, 10-1, dish is going to say it's a jack / line problem,( though the lines have been checked many times in my ongoing effort to get three basic services -- phone, internet and dish -- to work together and please stop fighting!). so here i sit, with dish only on in the bedroom (and unable to call out if phone in living room is plugged in) and a tv in the living room that is not working at all. dsl is just fine, thank goodess, or i couldn't whine about it here on sat.guys. just wondering if anyone else has had this problem and if there is anything i can try -- thanks a lot!!marcy
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