A message on behalf of techs to customers

[dishcomm]

Customers, unless you are receiving error messages on your tv please do not call dish network for a trouble call and a technician to re-point your dish.
**** There are some problems that come up that do not have an error message. I advise to call Dish if you think you are having a problem. ie, the picture suddenly pixels on all channels. Usually it can be resolved over the phone. If the tech gives you his cell phone number, call dish anyway. If you have a problem down the road and the tech does not answer....or will not answer at least if you call dish there will be notes on your problem if it persists in the future.

Customers, please don't disconnect, cut, or modify any of the wires that run from your dish. And if you do, and your system stops working, please don't call dish network and blame the last technician on-site for your problem. ***** Call dish anyway whatever the problem. Our job is customer service.

Customers, if I tell you there is no line of site, that means there is no line of site. No matter how many times you call dish network again, calling and calling is not going to cut down the trees surrounding your house. ***** I would call and get a second opinion on a No Line of Sight. Sometimes second set of eyes might be able to find something the last tech missed.

Customers, please let your technicians work in peace. Do not follow them around and watch everything they do as they work, and do not plop down on an arm chair in front of your patio window and watch me put up your dish in -15 weather. **** Watch away. The tech is a stranger in your house. I don't mind being watched. I like to explain what I am doing to curious customers.

Customers, if your technician pulls up in a personal vehicle this means he is a sub contractor. A sub is paid by the job, not by the hour. I am not going to hook up your surround sound system or re-wire an entire house. If your tech pulls up in a dish net van he probably will re-wire a pre-wired home, and he can set up your home theater system.

** I am a DNS tech and may have to rerun cable if it does not meet dns standards. I have hooked up a few surround sound, for a few bucks of course.

If you have a problem with your service or equipment, call in ASAP to Dish Network. If you are unhappy with the way the cables or dish is installed or even the tech himself, call in ASAP.
[/QUOTE]

"Customers, please don't disconnect, cut, or modify any of the wires that run from your dish. And if you do, and your system stops working, please don't call dish network and blame the last technician on-site for your problem. ***** Call dish anyway whatever the problem. Our job is customer service.
Ok please explain to me how it is justfied for the customer to call Dish and complain about the last tech that was there even though the customer is the one that created the problem in EXACTLY the mode explianed by the OP?
You are correct. Part of our job is indeed customer service. But there are limits to everything.
If anything, I spend too much time going over aspects of the job/equipment with customers. I agree that a majority of the techs do not do their customer service part fo their job very well. And perhaps this leads to the type of misunderstandings seen in this thread.
But don't imply that the customer has carte blamcne to anything he pleases such as cutting cables, moving receivers around the house or allowing their kid to damage the dish and call that an obligation to customer service.

 

[dishcomm]

I have had 3 dish guys at my house total... The first guy was very smart and knew what he was doing. I followed him around so i could learn and help if needed... Guess what, if I had not been following him, he could have spent hours on a problem he wouldnt have needed to. When my 722 wasnt getting signal properly, i asked if a splitter would cause it, he said yes, so i showed him where the splitter was (he never would have found it in a million years).

The next guy that came to my house to install my 61.5 wing dish, he couldnt get signal... he left to "get a part", came back and still couldnt get a signal... He left again and never came back. Had to call back to get someone to come finish the job (a week later). the problem was, the dish wasnt pointed in the right direction. I was amazed at the difference between angles from the guy that couldnt get signal, and his boss...

Moral of the story, the OP needs to get off customers backs and look at some of his fellow installers. No matter which group you look at, there are going to be good and bad people, so get off your high horse.

Good points!!!!!:up

 

[jwgreen68]

Damn, I hope you're thru bitching now!?! With the attitude you've displayed here, it's a wonder anyone would invite you into their home. And as far as trust is concerned, we don't know the techs from a hole in the wall. For all we know, you might be "Chester the Molester" waiting to get your hands on my 10 year old daughter. Or maybe, you prowl around my house, looking for the best way to do the install, when in fact, maybe you are looking for an unlocked window, where you can come back later and steal my big screen television. Or maybe, you're a crackhead looking for someplace to stash your drugs till the heat dies down. Any of those things are a possibility. And I don't care if we have a million things in common, you're there to do "work" for me, not be my friend and have a beer during the game. I left my door unlocked for 2 jokers to install a waterheater one time, only to come home early and surprise them while they were stretched out out on my couch watching PPV! Call me paranoid if you want. But, I'll protect what is mine and determine who does what while they are on my property. And if you or any other techs don't like it, that's fine, don't do the job. There are plenty of unemployed Americans out there who will gladly take your job. And won't mind putting up with a little BS or discomfort.

And I would never ask most techs to install my home theater. Most of the time, it's a miracle if you manage to get the dish installed and working!

 

[dishcomm]

Damn, I hope you're thru bitching now!?! With the attitude you've displayed here, it's a wonder anyone would invite you into their home. And as far as trust is concerned, we don't know the techs from a hole in the wall. For all we know, you might be "Chester the Molester" waiting to get your hands on my 10 year old daughter. Or maybe, you prowl around my house, looking for the best way to do the install, when in fact, maybe you are looking for an unlocked window, where you can come back later and steal my big screen television. Or maybe, you're a crackhead looking for someplace to stash your drugs till the heat dies down. Any of those things are a possibility. And I don't care if we have a million things in common, you're there to do "work" for me, not be my friend and have a beer during the game. I left my door unlocked for 2 jokers to install a waterheater one time, only to come home early and surprise them while they were stretched out out on my couch watching PPV! Call me paranoid if you want. But, I'll protect what is mine and determine who does what while they are on my property. And if you or any other techs don't like it, that's fine, don't do the job. There are plenty of unemployed Americans out there who will gladly take your job. And won't mind putting up with a little BS or discomfort.

And I would never ask most techs to install my home theater. Most of the time, it's a miracle if you manage to get the dish installed and working!

"There are plenty of unemployed Americans out there who will gladly take your job. And won't mind putting up with a little BS or discomfort."

Look I understand your sensitivity alram has gone off here. But with the comment above in quotes you've taken a blanket and thrown it over all of us. That will not be tolerated.
If a couple of boobs that YOU invited into your home while you were not present gave you a bad taste on service people blame it on yourself. Don't you dare lump all of us in the same boat.
Also don't make threats. There may be many people out of work but a very small percentage of them could do this for a living. So don't use current economic conditions as an offset for us to put up with "working for you".
I'll let you in a little secret ..When I am on site I am not "employed" by you. You have contracted the services of the vendor. We are there to do the work for the vendor. You are the customer of that vendor.
That said. Speaking entirely for myself I do an A+ job every time. I give customers the courtesy and professionalism that I would expect from any service person in my home. I treat cutsomers's homes with the same care as it were my own.
MY work is neat and clean. I consult with the customer on the job before commencing work. I am respectful oof people's homes and property.

If it appears I am upset with your appartent attitude, you're right. So we're even. No need for you to reply.

 

[polaris]

hey dishcomm i couldnt have said it any better

 

[jwgreen68]

No need to reply? It's not that simple buddy. I am the customer, and as long as I am paying for a product or service, I am ALWAYS right! Perhaps dish installers/techs should be taught a few basic business principles. I have a degree in business and have been in the retail business for 22 years with the same company. When a customer expresses an opinion that I don't agree with, I thank them kindly and move on. I don't degrade them publicly, make excuses, or post negatively about them in any forum. Without customers, neither one of us would have a job.

While you are on my property, you are MY RESPONSIBILITY! If you were to have an accident and make a claim against my homeowners insurance, that makes me responsible. And I have every right to follow you around while you are there. I have every right to inspect the work you do. I have every right to ask any and all questions that I may have. If you don't like it, refuse the job or be a man and suck it up for the short time that you are there.

While I don't think your job is easy, by no means is it a difficult one. Demanding? Probably so.

When you post repeatedly here before giving anyone else a chance to respond, you'd better expect a nasty reply or two.

Remember, there are far , far more Dish customers than installers. And many with bad installs. I don't think you will get much sympathy here.

 

[Andrewwski]

Hi all.

I just registered and wanted to thank everyone involved in maintaining this site. I have found this forum useful for answering questions that my colleagues cannot. And since I've been reading here as a non member I've wanted to issue a few messages:

Customers, unless you are receiving error messages on your tv please do not call dish network for a trouble call and a technician to re-point your dish.

Why would you? If it ain't broke, don't fix it. However if the signal strength is giving you dropouts, then it's to be expected.

Customers, please don't disconnect, cut, or modify any of the wires that run from your dish.

I'll do what I want and if it means changing around something they did, so be it.

And if you do, and your system stops working, please don't call dish network and blame the last technician on-site for your problem.

I won't.

Customers, if I tell you there is no line of site, that means there is no line of site. No matter how many times you call dish network again, calling and calling is not going to cut down the trees surrounding your house.

Just because you are honest about LOS doesn't mean all installers are. I've heard of many people getting a lazy installer that doesn't feel like doing the job, so they blame it on LOS.

Customers, please let your technicians work in peace. Do not follow them around and watch everything they do as they work, and do not plop down on an arm chair in front of your patio window and watch me put up your dish in -15 weather.

It's my house, my property, and I'll do what I want. Just like I'd watch anyone else that comes to work on my house. I won't bend over your shoulder and breathe in your face or anything, but I have every right to observe what you are doing at my house.

Customers, if your technician pulls up in a personal vehicle this means he is a sub contractor. A sub is paid by the job, not by the hour. I am not going to hook up your surround sound system or re-wire an entire house. If your tech pulls up in a dish net van he probably will re-wire a pre-wired home, and he can set up your home theater system.

Never expected you to.

 

[jwgreen68]

Why would you? If it ain't broke, don't fix it. However if the signal strength is giving you dropouts, then it's to be expected.



I'll do what I want and if it means changing around something they did, so be it.



I won't.



Just because you are honest about LOS doesn't mean all installers are. I've heard of many people getting a lazy installer that doesn't feel like doing the job, so they blame it on LOS.



It's my house, my property, and I'll do what I want. Just like I'd watch anyone else that comes to work on my house. I won't bend over your shoulder and breathe in your face or anything, but I have every right to observe what you are doing at my house.



Never expected you to.

:up:up

 

[dishcomm]

No need to reply? It's not that simple buddy. I am the customer, and as long as I am paying for a product or service, I am ALWAYS right! Perhaps dish installers/techs should be taught a few basic business principles. I have a degree in business and have been in the retail business for 22 years with the same company. When a customer expresses an opinion that I don't agree with, I thank them kindly and move on. I don't degrade them publicly, make excuses, or post negatively about them in any forum. Without customers, neither one of us would have a job.

While you are on my property, you are MY RESPONSIBILITY! If you were to have an accident and make a claim against my homeowners insurance, that makes me responsible. And I have every right to follow you around while you are there. I have every right to inspect the work you do. I have every right to ask any and all questions that I may have. If you don't like it, refuse the job or be a man and suck it up for the short time that you are there.

While I don't think your job is easy, by no means is it a difficult one. Demanding? Probably so.

When you post repeatedly here before giving anyone else a chance to respond, you'd better expect a nasty reply or two.

Remember, there are far , far more Dish customers than installers. And many with bad installs. I don't think you will get much sympathy here.

No you're not always right. That is a myth. Deal with it.
And you have exposed your weak argument by offering up your resume.
I don't give a rat's behind about your resume.
And without vendors and people to do the owrk there's no commerce. You have a bus degree. You should know that it's a symbiotic relationship. Chicken and Egg.
Who said anything about accidents?
Yes you are responsible . But only if you are negligent. I cannot sue you if I do something stupid or hazardous. Nor would I.
Publicy degrade?Post negatively? Ok then what do you call this ....your quote...."Most of the time, it's a miracle if you manage to get the dish installed and working!".....Right there you just impugned the entire industry.
You just got busted.
You're on the losing end of this one. You have an aggressive attitude towrd service people. Fine.
We have choices. If I ran into a nice guy like you, I'd decline your business. You're not worth the headaches.
Have a nice life..
I am not your buddy.
You may now have the last word. Go ahead. You cannot resist. Have at it.
My participation in this discussion with you is terminated. If you reply. You are replying to yourself.

 

[lawnmowerman]

agreed

Questions....what is the distance from the shed to the house? Is it more than 25 feet? Did your job require any wall fishes?. Did you require hardwire phone lines to be installed? Did the tech use more than 200 feet of cable from HIS truck?
The reason is all the above items are NOT part of a standard basic install and as such are chargable to the customer and payable at the time of service.

[Techs] do not want to get into a 60 minute verbal sparring match with a customer who thinks "free install" is an absolute.

You got that right dishcomm. That sums up my frustrations quite succinctly.

 

[lawnmowerman]

yep

No you're not always right. That is a myth. Deal with it.
And you have exposed your weak argument by offering up your resume.
I don't give a rat's behind about your resume.
And without vendors and people to do the owrk there's no commerce. You have a bus degree. You should know that it's a symbiotic relationship. Chicken and Egg.
Who said anything about accidents?
Yes you are responsible . But only if you are negligent. I cannot sue you if I do something stupid or hazardous. Nor would I.
Publicy degrade?Post negatively? Ok then what do you call this ....your quote...."Most of the time, it's a miracle if you manage to get the dish installed and working!".....Right there you just impugned the entire industry.
You just got busted.
You're on the losing end of this one. You have an aggressive attitude towrd service people. Fine.
We have choices. If I ran into a nice guy like you, I'd decline your business. You're not worth the headaches.
Have a nice life..
I am not your buddy.
You may now have the last word. Go ahead. You cannot resist. Have at it.
My participation in this discussion with you is terminated. If you reply. You are replying to yourself.

:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up:up

 

[polaris]

with dish the customer is not always right , a simple person deserves a simple service maybe you would be better off haveing cable its alot better for people who have a hard time understanding things

 

[stardust3]

This thread is definitely getting out of hand. The issues between techs and customers in this thread are irrelevant. First of all customers who frequent this forum in my opinion are educated by just being here. I would gladly install for anybody on this forum, because I know anybody that has been here for a while understands for the most part what is going on & to be expected. As an installer myself, I have personally experienced a lot of the issues discussed on here from other installers & I agree with most of it. On the other hand most satellite customers here are NOT your run of the mill customers and by no means your average customers & the same goes for installers. You don't see hack and deadbeat installers posting here on a regular basis looking to further their skills, they don't exist here for the most part. I see points from both sides, but arguing here is pointless, because the people were talking about on both sides don't even come here.

 

[lawnmowerman]

with dish the customer is not always right , a simple person deserves a simple service maybe you would be better off haveing cable its alot better for people who have a hard time understanding things

:up:up

 

[DNS_lifer]

tech stuff.

Originally Posted by dishcomm
Questions....what is the distance from the shed to the house? Is it more than 25 feet? Did your job require any wall fishes?. Did you require hardwire phone lines to be installed? Did the tech use more than 200 feet of cable from HIS truck?
The reason is all the above items are NOT part of a standard basic install and as such are chargable to the customer and payable at the time of service.

lol....Yeah then customer service or the loyalty team waives the fee and the next think you know you have to trench the cable 100 feet.
:

 

[chainblu]

Good post, stardust.

 

[lawnmowerman]

Damn, I hope you're thru bitching now!?! With the attitude you've displayed here, it's a wonder anyone would invite you into their home. And as far as trust is concerned, we don't know the techs from a hole in the wall. For all we know, you might be "Chester the Molester" waiting to get your hands on my 10 year old daughter. Or maybe, you prowl around my house, looking for the best way to do the install, when in fact, maybe you are looking for an unlocked window, where you can come back later and steal my big screen television. Or maybe, you're a crackhead looking for someplace to stash your drugs till the heat dies down. Any of those things are a possibility. And I don't care if we have a million things in common, you're there to do "work" for me, not be my friend and have a beer during the game. I left my door unlocked for 2 jokers to install a waterheater one time, only to come home early and surprise them while they were stretched out out on my couch watching PPV! Call me paranoid if you want. But, I'll protect what is mine and determine who does what while they are on my property. And if you or any other techs don't like it, that's fine, don't do the job. There are plenty of unemployed Americans out there who will gladly take your job. And won't mind putting up with a little BS or discomfort.

And I would never ask most techs to install my home theater. Most of the time, it's a miracle if you manage to get the dish installed and working!

jwgreen68, you wouldn't last 5 minutes in my world.

And just out of curiosty, jwgreen68, what reason do you have to consult this site?

I mean really, are you a member of a water heater forum as well?
but you are probably just here to complain.

jwgreen68, you say:

There are plenty of unemployed Americans out there who will gladly take your job.

Are you employed? Because you aren't in any position to lecture me about my work ethic.

And, if you are unemployed, I can get you an application for our company.

 

[Jared Twomey]

jwgreen68, you wouldn't last 5 minutes in my world.

And just out of curiosty, jwgreen68, what reason do you have to consult this site?

I mean really, are you a member of a water heater forum as well?
but you are probably just here to complain.

Just so you are aware... this forum is not just for us installers. There is a separate forum for that http://www.satelliteguys.us/installer-zone/.
In fact, we are probably out-numbered here by customers, hobbyist, possible customers, ect.
You keep bringing up that people that aren't related to the satellite industry shouldn't be here. That couldn't be more incorrect.
This site has always been a place where people could come and learn more about the subject, ask questions, and become as addicted as the rest of us are.

Anyone is welcome here, and I would hope that if I was interested in learning more about my water heater, I would be accepted at waterheaterrescue.com

 

[jwgreen68]

:up:up

Just so you are aware... this forum is not just for us installers. There is a separate forum for that http://www.satelliteguys.us/installer-zone/.
In fact, we are probably out-numbered here by customers, hobbyist, possible customers, ect.
You keep bringing up that people that aren't related to the satellite industry shouldn't be here. That couldn't be more incorrect.
This site has always been a place where people could come and learn more about the subject, ask questions, and become as addicted as the rest of us are.

Anyone is welcome here, and I would hope that if I was interested in learning more about my water heater, I would be accepted at waterheaterrescue.com

 

[Hemi 6.1]

I don't work for a Satellite company. If I did a lot of you guys would be out of a job.