First of all let me apologize for what may be a redundant post and for making it my first post, but I am currently using the only means for internet right now which is my phone, and it makes searching a PITA. Anyways, my dilemma is I have a 722k that has a broken hdmi housing. It has not become unsoldered, just that actual hdmi strip? inside the housing is hallway frayed, which makes using using my hdmi cables impossible. I called dish and explained to them the situation, and they are going to send a replacement of to me. The operator said I could possibly be charged between 100-400 for the box. She said that if the box is repairable, then I will not be charged anything. Obviously the only thing that needs to be replaced is the hdmi port which should not take more than a half inch of solder, a new port, and about 10 minutes. My question is...has anyone had the same issue, and were they charged by dish? Thanks in advance for responding.
722k Replacement Question
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I cannot address anything about what Dish says about possible charges, but replacing the HDMI receptacle involves much more that a 1/2 inch of solder and a new port. You're talking about multi-layer boards and if you don't have any experience soldering on these you should not make estimates on how long it takes to replace the port.
How did the port get damaged the way it is?
How did the port get damaged the way it is?
I do have soldering experience, and I could easily desolder the port, and resolder a new one, in minutes, but I rent this box, so it is not my job to replace it. As far as damage goes...honestly I am not sure. We were broken into, and I believe when the perps ripped the flat screen, they ripped the hdmi cables as well, and it probably damaged the port. I could claim this on insurance, but I am trying to avoid paying my deductible again, seeing as I honestly can not say for certain.
I also did not open the box...that's a big no-no. But I can not move the port by hand. But regardless, I am not really wondering how hard it is to reinstall a hdmi, I am just curious if this has happened to any other people, and what the outcome was. Again thanks in advance for responding.
Are you a certified solderer and a certified inspector? Just "having soldering experience" does not make you a professional. And, from the tone of your response I get the impression you do not have very much experience.
Yes, people have been charged if they determain it is customer abuse.
Frankly, I think it could come down to a decision by some individual at the refrub center. What you described could be looked at by Dish as something not worth charging you for (as in you being irate), but they will charge if it is a clear or egregious example of customer abuse. I think you should have just called and said that your HDMI came loose and left it at that, as they would have no reason from you that it was anything more than possibly loose/damaged when shipped, or Dish may believe that the kids or dog may have done it and Dish would just swallow it.
However, I can say that how Dish chooses to resolve a situation or how far they are willing to "look the other way" or make exceptions may involve the following factors:
1. Monthly bill: Is this a low-end sub who is gonna cost Dish money as the return on the low end packages are not as great? Or is this a fat cat who has never had such claim in the past. Believe me, even Charlie has said that customers who cost him money can leave and he it seemed he would hold the door open for you. He gave as an example, a low package customer ($30+ or the lower packages) who would call Dish for some of the most lame complaints or rants about not having certain channels, etc. Ergan said it costs him a dollar per minute when folks call toll-free, and at that rate, a low end customer was costing him money--no profit--and that ought to consider other providers. However, if a customer has malfunctioning equipment, problems with their system, legitimate concerns about their bill or would like to upgrade, than he said Dish would certainly do everything they could to make things right and get them on the latest technology if they wanted to upgrade and qualified.
1a. How long has one been a customer. Loyalty does count for something, but not everything.
2. Does the sub upgrade often. Meaning the individual continues to spend money on Dish, and with the subsidy from Dish, it does represent some return to the company.
3. Any previous disputes, even for a PPV.
4. Is this a DHPP customer. Now, even DHPP does not protect one from charges due to customer abuse, but Dish does feel you are already paying your way towards RMA's and will probably be more willing to give you the benefit of the doubt on "suspicious" damage.
Now, I'm not saying that the highest paying customer with no disputes is NOT going to be charged for damage that MAY not be clearly customer abuse, but Dish, more than any other MVPD I can think of, really does harbor suspicions of low-end subscribers from whom they don't make as much money and now are costing them. Now, someone who has a $200 per month bill--yes, they are out there--Dish is willing to eat some to a point because they can get that money back in no time and be back in the cream of $200 per month.
If this situation becomes a problem for you (being charged for the damage), please contact the Executive CSR's to see if they are willing to help you. Good luck.
Frankly, I think it could come down to a decision by some individual at the refrub center. What you described could be looked at by Dish as something not worth charging you for (as in you being irate), but they will charge if it is a clear or egregious example of customer abuse. I think you should have just called and said that your HDMI came loose and left it at that, as they would have no reason from you that it was anything more than possibly loose/damaged when shipped, or Dish may believe that the kids or dog may have done it and Dish would just swallow it.
However, I can say that how Dish chooses to resolve a situation or how far they are willing to "look the other way" or make exceptions may involve the following factors:
1. Monthly bill: Is this a low-end sub who is gonna cost Dish money as the return on the low end packages are not as great? Or is this a fat cat who has never had such claim in the past. Believe me, even Charlie has said that customers who cost him money can leave and he it seemed he would hold the door open for you. He gave as an example, a low package customer ($30+ or the lower packages) who would call Dish for some of the most lame complaints or rants about not having certain channels, etc. Ergan said it costs him a dollar per minute when folks call toll-free, and at that rate, a low end customer was costing him money--no profit--and that ought to consider other providers. However, if a customer has malfunctioning equipment, problems with their system, legitimate concerns about their bill or would like to upgrade, than he said Dish would certainly do everything they could to make things right and get them on the latest technology if they wanted to upgrade and qualified.
1a. How long has one been a customer. Loyalty does count for something, but not everything.
2. Does the sub upgrade often. Meaning the individual continues to spend money on Dish, and with the subsidy from Dish, it does represent some return to the company.
3. Any previous disputes, even for a PPV.
4. Is this a DHPP customer. Now, even DHPP does not protect one from charges due to customer abuse, but Dish does feel you are already paying your way towards RMA's and will probably be more willing to give you the benefit of the doubt on "suspicious" damage.
Now, I'm not saying that the highest paying customer with no disputes is NOT going to be charged for damage that MAY not be clearly customer abuse, but Dish, more than any other MVPD I can think of, really does harbor suspicions of low-end subscribers from whom they don't make as much money and now are costing them. Now, someone who has a $200 per month bill--yes, they are out there--Dish is willing to eat some to a point because they can get that money back in no time and be back in the cream of $200 per month.
If this situation becomes a problem for you (being charged for the damage), please contact the Executive CSR's to see if they are willing to help you. Good luck.
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As long as you did not do anything to it that we think voids the warranty, you should not have anything to worry about. Examples that void the warranty: hitting the receiver with a hammer, trying to change any of the internal hardware, cat vomit/water in the receiver (which I've had a few times), infestation and so on and so forth. The final judgment is up to a rep in our warehouse, but so long as you weren't prying into the HDMI port with a screwdriver or anything like that, you should be fine.
Why would you think that you would pay an additional deductible for the same loss?
Okay...apparently reading>you. Regardless, I did not post on here to envoke criticsm or forum flaming (which went out of "internet style" back when posting emoticons was considered cool). As far as my experience...no I am not an expert, and never claimed to be. I have done soldering on PC motherboards, and vehicle ECUs. Regardless I thank you for words of wisdom Obi wan.
Thank you for you help. My monthly bill totals 100 bucks. I have never once called a complaint. I have never been delenquent on my bills. I have been a Dish customer for 14 months. I do have the extra warranty service on my plan.
That is what I was thinking. It is barely broken, as if the hdmi cable just kind of got pulled out too hard, and it snapped a little piece off. Again, I do not know for sure. Thank you for help.
Not if you estimate the complexity or extent of a repair in "inches of solder."
You can refer to the emoticons comment first. And secondly, I realize that solder is measured in thickness and weight i.e. 1oz .060 in. I am refering to the length of how much solder I would probably need. Considering the size of HDMI ports I imagine it is only soldered in 4-6 places. Again I do not know for sure. Regardless of my proper usage of terminology when refering to soldering, you honestly wasted a few seconds of your life with that non-helpful response, and in return I wasted a few myself with my response, in which neither of us gained. I just added to the complexity of my carpal tunnel, and you sir made yourself out to be an ass. Lose-Lose.
Just for sheets and giggles...The time has passed on the claim. I havent watched my dish in almost 2 months, due to me relocating, and having more pressing issues to handle than tv time. Again, I cant for certain say it happened in the robbery, and I try to hold myself to some morals when it comes to possible insurance fraud.
Again, thank you very much Matt G and DishSub. Your responses have definitely put my mind at ease some, and I appreciate your input.
