Well to add to my continuing story. Last night I checked my bill to see if all was right. I saw another $95.20 charge. Mind you I paid my bill on the first and my auto pay was due on the 5th. So I called and asked the rep what was the charge for? He said it was a mistake and it would be reversed 24 - 48 hours later. I stressed I did not want to see it charged on my bill since I had auto pay. But to make sure I dropped auto pay so they couldn't charge me. Well today I checked and guess what? There was the 95.20 charge on my bill backdated to the 5th , that didn't show last night on the 6th. So I called again to DISH ,got a foreign speaking rep , asked to talk to a supervisor and got another foreign sounding supervisor. She didn't understand anything I was trying to tell her and she wanted to transfer me to replacement receiver department. I said no just transfer me to cancellation department, where I knew I would get an American to talk to. Got a nice guy in the upper retention department and he reversed my charge ,all but $15.00 for shipping and handling on the ONE 722k replacement receiver that I actually got at my billing address. I also chose to answer the survey call back on customer service in the menu I first got to hear when I called. So when they called back I gave the previous customer service rep the 1 they deserved in ratings and recorded a nice 90 second message over my frustration on all the week I've been dealing with this mess.
Soon after I got a call from another account specialist at DISH who wanted to know why a 15 year sub had such a bad experience and what could we do to repair it. I told him first I hated talking to foreign csrs who had such thick accents I couldn't understand them. He said he changed it on my account so my calls would go to an American call center from now on. I told him the back story on the 3 replacement receivers ordered and the wrong receivers being sent to the wrong address,etc. I said ALL of this could of been avoided if the first rep I called on day one had LISTENED to me and repeated back what I said on what kind of receiver I wanted replace and to where. I also told him about the software issue with the 722k replacement receiver choosing to pick 119 over eastern arc sats. Also suggested to him that they either ship the replacement receivers with all software already loaded or they change their setup wizard to allow the sub to pick what ARC they are on so the dish would download the software from the right satellite -119 for western arc/ 61.5 for eastern arc. This way NO one else would have to go through this on eastern arc areas. He said he would email all the appropriate departments and csrs etc and fix these problems. He also made sure I received a $59.99 credit for top 200 programming for all the problems I had this week. I told the funniest thing was that I had to figure out all the problems on my side and tell the csrs and supervisors I talked to over the last week, the way to fix them on their end. I said most subs would of just cancelled, but I had three DISH accounts and wanted to stay with them so I persevered through all the crap to get to the end. So after all this mess, I finally got my replacement 722k up and running , my over charge reversed and a credit of $59.99 also. Now I'm going to ship the bad receiver and the wrong 211k receiver back to DISH . I hope this is the end of this story.
