Well just to continue my saga with my replacement 722k. I got my 722k Thursday afernoon , ( the 722k they actually shipped to the right address), and I set it up Friday morning before I went to work. I started at 7:30 am and tried to download the software. Well an hour later it was still stuck in the download stage. I rebooted and tried again, and still another hour of downloading. By 10:30am I called the DISH tech and she said she would activate it on their side and it would finally work. So 45 minutes later it was still stuck downloading. I called DISH back in final frustration and told them to reactivate my old 722k so we would have tv that day and I would fool with the replacement receiver on Saturday when I got time. She was a little testy and told me that it took 4 - 5 hours to download the software. I told her that was total bullcrap . I have been with DISH for over 15 years and it NEVER took over 4 - 5 hours to activate a receiver. So she got mad and told me THERE I activated it! ARE You HAPPY NOW?!! I said Yes , thank you and hung up. So that night at around 9:00pm after I got back from work, I plugged in the 722k in the bedroom again on my other sat connection and left it over night to download . Mind you I had put it in the living room to begin with and unhooked my other one first, then had to unplug it and move the old 722k back in to see working tv.
During the night I had a dream and the answer came to me that morning when I woke up. I am on Eastern arc dish 72.7/77/61.5 sats. The 722k does NOT work with any of those satellites when you first activate it. It will only download the initial software off of 119 sat. I had this happen when I first got a 722k in 2008 after I installed my eastern arc dish. Luckily I have a 1000.2 dish with a triple lnb holder next to my eastern arc dish and I had the 110 sat hooked into my dish . So that morning I went out there and switched the lnb to 119 sat. I rebooted the 722k and within minutes it started downloading the software. Then it wouldn't complete the activation till I called DISH. After telling the tech again that it was on their side & that they needed to fix it on their end, she went and got a supervisor on the line. It seems that having 3 different replacement receivers shipped in one week caused the system to lock up. So they had to delete all of them but one 722k so it would finally activate. So two days and over 6 hours of work, and several phone calls , I got my 722k replacement up and running. I told the tech that they were lucky I have had DISH for over 15 years and that I loved the service, receivers, etc ,or I would of dropped them over this mess. The last time I talked to the techs about eastern arc and the 722k not activating , he told me that DISH worked out this so it wouldn't happen any more. Looks like he lied. So I wonder how many people in eastern arc areas are experiencing this problem when they get a replacement 722ks? Seems very short sighted to only have 119 for the initial software downloads . Imagine how many subs say Screw it and just cancel over this software glitch . So if there are any DIRT people out there, you need to take heed of my advice and tell DISH to make the receivers download initial software with both 119 and or 72.7 sats .
