I haven't found a topic that addresses what happened to me. Last week, my wife complained that there were a bunch of channels missing from the guide of our relatively new ViP722 receiver. In my experience, a reset cures a lot of ills, so I held the power button down until the receiver rebooted.
Only it didn't reboot. The TV light came on for a minute and went out for about 30 seconds. While this was happening, the fan ran at high speed. Then, all the front panel lights came on for about 30 seconds. After that, nothing happened. The lights and fan went out.
I tried repeatedly to get it to work, but the same thing happened over and over. I unplugged the unit for a short period, and nothing changed. I called the tech support number and they placed an order for a replacement. I left the receiver plugged in and went back to my 522 until the new 722 arrives.
The next morning, I noticed that some of the front panel lights were on. I switched back to the 722 and it was running again.
This is where it got a little strange. Nothing was recording. I checked and all the timers were there, but there were no programs scheduled to be recorded. For example, I record the NBC Nightly News daily. The title doesn't change, but there were no scheduled recordings although the program guide showed a program every day. I created a new timer for the same program and the programs the next day was scheduled, but the programs for the rest of the week weren't. I created another new timer for the news the next day. That timer, caught all of the programs for the rest of the week.
Each timer scheduled the program for the upcoming week, but nothing was scheduled past seven days (the guide goes out further). For a test, I deleted a timer for Sunday (that's when all of this was going on). I advanced to a week from Sunday, created a timer for the same program. Not only did that program schedule, but the one from the previous week scheduled, too. I finally deleted all of the old timers and created new ones based on the programs that were on for the upcoming week.
I scheduled a new timer for 'Canterbury's Law', a new program on Fox. The times in the timer were correct, but instead of recording the program at 7:00, it recorded the hour prior to the program (6:00-7:00).
That reminded me of something that happened earlier last week. For Tuesday night, nothing recorded. When I went to the recording history, each one said that the program didn't record, because the same episode, recorded one hour earlier on the same channel and it would be a duplicate. For example, Jericho didn't record at 9:00 on Channel 11 because it recorded at 8:00 on Channel 11. It wasn't broadcast at that time and nothing was recorded. Again, nothing recorded for the day!
The 722 is inside a cabinet. It has been there as long as I have had it. The 522 is in the same cabinet and hasn't missed a beat in the 3 years I have had it. The only thing I can suspect is heat, but the cabinet is vented from the bottom and back. Diagnotics shows the HDD high temperature was 138 and average temp is 122. Is that too hot?
I also noticed that I recently received version 449 software. In my past experience with Dish, I have seen issues when a new software version is downloaded. A few years ago, a new version that fixed something or added functionality, would break something else in the process. I haven't noticed this much recently, but I suppose it's possible.
Has anyone else seen behavior like this? I expect the replacement receiver today, but if the problems are not hardware-related, I am not sure I want to waste my time removing the old one and installing the new one.
Thanks for any help anyone can offer.
Only it didn't reboot. The TV light came on for a minute and went out for about 30 seconds. While this was happening, the fan ran at high speed. Then, all the front panel lights came on for about 30 seconds. After that, nothing happened. The lights and fan went out.
I tried repeatedly to get it to work, but the same thing happened over and over. I unplugged the unit for a short period, and nothing changed. I called the tech support number and they placed an order for a replacement. I left the receiver plugged in and went back to my 522 until the new 722 arrives.
The next morning, I noticed that some of the front panel lights were on. I switched back to the 722 and it was running again.
This is where it got a little strange. Nothing was recording. I checked and all the timers were there, but there were no programs scheduled to be recorded. For example, I record the NBC Nightly News daily. The title doesn't change, but there were no scheduled recordings although the program guide showed a program every day. I created a new timer for the same program and the programs the next day was scheduled, but the programs for the rest of the week weren't. I created another new timer for the news the next day. That timer, caught all of the programs for the rest of the week.
Each timer scheduled the program for the upcoming week, but nothing was scheduled past seven days (the guide goes out further). For a test, I deleted a timer for Sunday (that's when all of this was going on). I advanced to a week from Sunday, created a timer for the same program. Not only did that program schedule, but the one from the previous week scheduled, too. I finally deleted all of the old timers and created new ones based on the programs that were on for the upcoming week.
I scheduled a new timer for 'Canterbury's Law', a new program on Fox. The times in the timer were correct, but instead of recording the program at 7:00, it recorded the hour prior to the program (6:00-7:00).
That reminded me of something that happened earlier last week. For Tuesday night, nothing recorded. When I went to the recording history, each one said that the program didn't record, because the same episode, recorded one hour earlier on the same channel and it would be a duplicate. For example, Jericho didn't record at 9:00 on Channel 11 because it recorded at 8:00 on Channel 11. It wasn't broadcast at that time and nothing was recorded. Again, nothing recorded for the day!
The 722 is inside a cabinet. It has been there as long as I have had it. The 522 is in the same cabinet and hasn't missed a beat in the 3 years I have had it. The only thing I can suspect is heat, but the cabinet is vented from the bottom and back. Diagnotics shows the HDD high temperature was 138 and average temp is 122. Is that too hot?
I also noticed that I recently received version 449 software. In my past experience with Dish, I have seen issues when a new software version is downloaded. A few years ago, a new version that fixed something or added functionality, would break something else in the process. I haven't noticed this much recently, but I suppose it's possible.
Has anyone else seen behavior like this? I expect the replacement receiver today, but if the problems are not hardware-related, I am not sure I want to waste my time removing the old one and installing the new one.
Thanks for any help anyone can offer.
