721 viewing-while-recording problem

[keith crocker]

I have had a 721 box since August, and it has worked flawlessly. Now, since a sofware upgrade 3 weeks ago, I cannot watch tv while the dvr records. Within 3 minutes of the time the box starts recording, I get a black screen. I shut off the box, let it sit for 10-15 seconds, then I get the picture back--for another 3 minutes, then it starts over again. At first, I would get the channel 77 "unknown record" error. Now, I just get the black screen.

I have called the tech support at dishnetwork several times, and they have not been helpful or even remotely sympathetic.

Any thoughts?

 

[Mike_H]

Sounds like a problem with the receiver. I guess I would be still working the problem with Dish. If the first tech you get isn't helpful, ask to move up the chain.

 

[LER]

I agree woth Mike_H. Go up the chain.

Mine doesn't do that.

 

[keith crocker]

Well, the frustrating part is that the tech folks at Dish indicated that the channel 77 "unknown record" error is a know bug with 721 receivers, and that there is no indication when, or if, it will be fixed.

 

[LER]

Well, the frustrating part is that the tech folks at Dish indicated that the channel 77 "unknown record" error is a know bug with 721 receivers, and that there is no indication when, or if, it will be fixed.

As I've said elsewhere on the site, the 77 issue happens for a second or 2, and then fixes itself for me.

YMMV.

LER

 

[keith crocker]

Looks like the receiver problem is it...they claim to be sending me a new one. Thanks for the input.

 

[patpras]

Hey Keith. Did you get this problem resolved? Did Dish send you a new 721? My 721 has the identical problem as yours.