625 burned out?

[david13579]

My 625 overheated yesterday, in the past I fixed it just by letting it cool for an hour or two, but my sister instead of unplugging just moved it to a more ventilated area. Since then it can't get a satellite signal.

I tried disconnecting and connecting the switch to see if it fixes it but but it didn't help. I also noticed that the TV1 side of the switch shows sparks when you connect it and as soon as you connect tv1 the receiver starts to make a very high pitched noise.

I tried sending the status of the receiver to dish but it doesn't work either, a weird screen appears saying that the phone is not connected with an empty "status" box that if you select it and press up a few times causes the receiver to reset. I know the phone is well connected and even the receiver itself knows it since if you ask it for the connection status it says the phone connection is okay.

Do I need a new receiver? I have the protection plan thingy so would it be free?

 

[apollog]

Call customer service and get a new receiver, it's that simple.

 

[KAB]

Do I need a new receiver? I have the protection plan thingy so would it be free?

Yes. Not free...$15.00.

 

[david13579]

So there's no chance to fix it? It would be a pity to lose some of the stuff that is recorded in the DVR.

 

[KAB]

So there's no chance to fix it? It would be a pity to lose some of the stuff that is recorded in the DVR.

Dish does not fix, they replace. If the hard drive is gone, and so are your programs I'm sorry to say.

 

[david13579]

Dish does not fix, they replace. The hard drive is gone, and so are your programs I'm sorry to say.

Damn! I wish there was a way to transfer them since they are still there. It's like over 38 episodes of one series and a few stand alone programs that I have not seen. It would take me too long to watch them before I get a new receiver.

I'm gonna watch as many as I can then.

 

[navychop]

The 625 has a USB ver 1.1 port. Even if they supported EHDs, it would not be much faster than real time in transfers, IIRC from our previous discussions on the topic.

There are some places on the net that will tell you how to get your programs off that drive, but it is not a simple process for most people, and it borders on hacking, and is not discussed here.

If you're able to watch, then you could burn DVDs in real time. I believe you have up to 10 days to return the old after receiving the new.