I would avoid the 622. I've gone through 4 of them over the past year. Same issues with each one...constantly shutting down and resetting.
This last one went the longest... Nov of 08 to Feb 09, then today it started again. Every time I call I get the same thing... unplug unit, wait three minutes, plug unit directly into an outlet not a surge protector etc... mind-numbing to say the least.
Now I discover while on tech support that they signed me up for two more years and noted that I had a new dish installed in Nov of 08. This is not true... they called me to see if I was interested in having a new dish installed in 08 but I declined the offer...yet they change my contract terms anyway. This is the 2nd time they've signed me up for a service that I declined.
Here's the text from my conversation:
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDepT) Lynette A. 9Z1.
(24DrDepT) Lynette A. 9Z1: Thank you for choosing Dish Network the leader in DVR and HD, this is Lynette, with advanced technical support. I am sorry that you are having an issue today, but I will be happy to assist you today! Before we begin I will need to pull up your account. Can you please verify your name, phone number on the account, and the physical address including the and zip code?
MrBBb: XXXXXX
(24DrDepT) Lynette A. 9Z1: Thank you.
MrBBb: This is my 4th 622 dvr to do this to me...
(24DrDepT) Lynette A. 9Z1: I am sorry about that, we will try to get it fixed for you!
(24DrDepT) Lynette A. 9Z1: Can I please have the phone number or account number?
MrBBb: xxx xxx xxxx
(24DrDepT) Lynette A. 9Z1: Thank you.
(24DrDepT) Lynette A. 9Z1: Can you please tell me what is happening with the receiver?
MrBBb: I was watching a game on TV and all of the sudden the DVR shutoff and has been rebooting ever since
(24DrDepT) Lynette A. 9Z1: All right can you please unplug the receiver for 3 minutes.
MrBBb: I've already done that.. no fix
(24DrDepT) Lynette A. 9Z1: When you plug it in can you please bypass any surge protector that the receiver may be plugged into?
MrBBb: tried a different outlet as well, and ive bypassed the surge protector.
MrBBb: again this is the 4th 622 that's done this to me.
MrBBb: I've had my outlets checked for proper wattage as well
MrBBb: Ive gone through each of these steps many times before...
MrBBb: i have them memorized
(24DrDepT) Lynette A. 9Z1: Since you have had so many receivers replaced for this issue, we may need to send out a technician to make sure your system is properly grounded.
MrBBb: I had a tech out a few months back for that and it was OK
MrBBb: Time to realize (what we all know) that it is the 622
MrBBb: Ive had your own installers comment that its a bad unit.
MrBBb: last one said that they will not install a 622 any more only 722s
(24DrDepT) Lynette A. 9Z1: Can you please press menu button, followed by the numbers 6, 1,3, then select details and scroll down until you see values 0-9.
MrBBb: not able to do that, the screen will not come up. just keeps rebooting when it powers up.
(24DrDepT) Lynette A. 9Z1: All right.
MrBBb: I need to be compensated for the outages. I have to pay you to come here and fix your problems... I loose all my recorded content with each new receiver... not cool
(24DrDepT) Lynette A. 9Z1: Please give me just a minute to create this order for you then we will be able to discuss a credit.
MrBBb: k
(24DrDepT) Lynette A. 9Z1: Thank you.
(24DrDepT) Lynette A. 9Z1: When you receive your equipment please read the instructional letter first. If you do not ship us the malfunctioning equipment within ten days after you receive the replacement unit, your DISH Network account will be charged. Some equipment is excluded and need not be returned. Follow the instructions enclosed. If your equipment is returned and our testing department determines that there is customer damage, the warranty will be void. Please return only the malfunctioning equipment. We are shipping your equipment by UPS BLUE 2ND DAY and you should receive it in 3-5 days.
MrBBb: are you sending me another (refurbished) 622?
(24DrDepT) Lynette A. 9Z1: I am unable to determine what you will be sent, I do not have an option to choose.
MrBBb: thats a YES then.
MrBBb: nice
MrBBb: another machine to go bad in a few months
MrBBb: I need a 722 no extra charges
MrBBb: When does my contract expire?
(24DrDepT) Lynette A. 9Z1: Unfortunately we can not choose the model that is sent out.
(24DrDepT) Lynette A. 9Z1: I do apologize for the inconvenience.
MrBBb: will you pay for me to transfer my recordings to the new DVR?
(24DrDepT) Lynette A. 9Z1: Your contract will expire 11/20/10.
(24DrDepT) Lynette A. 9Z1: Can you please clarify your last statement?
MrBBb: that is incorrect , I did not renew my contract... and I know there is only a few months left.
MrBBb: my contract started when I signed up for HD
MrBBb: as I recall it was for 18 months. (at most)
(24DrDepT) Lynette A. 9Z1: I do see that you had an upgrade on 11/20, and that is when your contract was extended for 24 months.
MrBBb: what was the upgrade?
(24DrDepT) Lynette A. 9Z1: You had a new dish installed.
MrBBb: that was not in 08
(24DrDepT) Lynette A. 9Z1: I am seeing that you had the 77 orbital location installed on 11/20, that is when your contract was extended.
MrBBb: not so. 11/20 of 08?
(24DrDepT) Lynette A. 9Z1: Yes that is correct.
MrBBb: This is incorrect.
MrBBb: THere was no dish installed in November of 08
MrBBb: I signed a 18th month contract...
MrBBb: in 07 when I had HD installed.
(24DrDepT) Lynette A. 9Z1: Ok I apologize for that, I researched further into the notes and it was offered to you at that time, but you declined it.
MrBBb: RIGHT
MrBBb: This is dirty!
(24DrDepT) Lynette A. 9Z1: I know, I am sorry!
MrBBb: so when is my contract up?
(24DrDepT) Lynette A. 9Z1: Your commitment was actually up 3 days ago.
MrBBb: OK, I'm done!
MrBBb: come get your stuff
(24DrDepT) Lynette A. 9Z1: Unfortunately you would have to call in to speak with the department that can come set that up for you.
MrBBb: OK, I'm calling now... what's the #
Currently experiencing network delays, one moment please....
Network connection re-established.
(24DrDepT) Lynette A. 9Z1: 1-800-333-DISH, is there anything else I can help you with?
MrBBb: nope.
(24DrDepT) Lynette A. 9Z1: Have I handled everything to your satisfaction?
MrBBb: not sure... this has not been good.
MrBBb: Dish has been underhanded since day one.
Needless to say I'm getting rid of DishNetwork
