I am new to this forum. I have had a VIP612 DVR receiver for over a year now, maybe two years. When I initially got it as a present, the 6.4 remote that came with it didn't work. Dish Network sent me a new 6.4 remote that also didn't work. I was replacing an older 510 receiver and somewhere during all the testing we found out that the old remote (not sure what model) for the old 510 receiver did work with my new VIP612 receiver. The person helping me at the time thought it was because the new VIP612 receiver was only receiving IR signals and not UHF. Anyway, for the last year or so I have been using the old remote without problem. However, I just sold the old 510 receiver and the old remote with it. Now I have two 6.4 remotes that don't work. And, yes, I did use fresh batteries. The replacement remote they sent me way back when had several different keys with it. So I call Dish Network and told the tech the problem and she tried to get the remote to initialize, but it won't. While looking at the SYS INFO screen, I hold down the SAT button until the others light up. I press a number then the # button then the RECORD button. Nothing happens. I get the impression that the remote address number is supposed to change to whatever number I chose to press, but it doesn't. By the way on the SYS INFO screen the remote address is 5 and beside that is says IR/UHF Pro Band A. So their solution is to send me another 6.4 remote. I did agree to that, but I don't think it will be successful since I already have 2 that don't work (and I told them so). She said there is no record of a second remote being sent before, but this is what the next step in the plan is before they can try anything else. So have agreed to purchase a 3rd remote and pay for shipping that costs as much as the remote since I live out in rural Alaska. And there are no technicians that live out here that can come look at my system.
Oh yeah, I did try the other keys (4 each of a different color pattern) that came with the second remote without success. And I did try changing the A/B toggle switch on the back of the remote without success. And I did reset the receiver by unplugging it for 10 seconds and let it reboot without success.
So while I am waiting for a new remote, I was wondering if anyone can offer any other help? Any feedback is much appreciated. Thanks.
Oh yeah, I did try the other keys (4 each of a different color pattern) that came with the second remote without success. And I did try changing the A/B toggle switch on the back of the remote without success. And I did reset the receiver by unplugging it for 10 seconds and let it reboot without success.
So while I am waiting for a new remote, I was wondering if anyone can offer any other help? Any feedback is much appreciated. Thanks.