4.01 thru 4.05. How many chances does Dish need to fix what they broke?
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Thank you, that is about the most truthful and inspiring thing I have ever read regarding TV. I too have a closet full of tapes that I will never have time to watch, and am ashamed to think how much time I spent accumulating them.
For what it's worth, I'm a new subscriber and have had my 622 for a week and a half running in dual mode. I've recorded a lot of stuff from the satellite and from the OTA antenna, and I've used the cool dual-mode feature quite a bit as well, and I haven't had a single glitch (knock on wood).
Threads like this probably scare off a lot of new users.
Threads like this probably scare off a lot of new users.
If I do that, and send it back to engineering in that condition, they'd get pi$$ed at me. There probably won't be any logs left for them to read...
Sorry, I mistook your statement: "You have a right to be angry, but you don't have a right to mischaracterize the situation in a public forum." to mean that you thought I was.
I remember Mark and how we used to hang on his every post. He worked in the software "repair" dept but was not responsible for it. He just happened to be a connection we had here on SatGuys. And that "separate" company was Microsoft, since they owned WebTV?kstuart said:
Microsoft might be noted for some things but I don't think "not investing enough money" is one of them.kstuart said:
"Isolated"? "Minority of products"? What on earth are you talking about?kstuart said:
The Dishplayer 7200 was their top of the line receiver and it was plagued with problems for over 2 years. It didn't become stable until LONG after the 501 came out.
And what about the famous "black screen" problems that plagued the Dish 4000 receiver before the Dishplayer?
And like you say, Dish's 501 / 508 problems......but personally I believe they've been the most problem free units Dish ever had with the possible exception of the 3000.
Then there's the the 811 HD receiver, which goes without saying was a dog for over a year.
The 921 HD DVR had many complaining here to.
Don't tell me about "isolated" and "minority of receivers". My first Dish receiver was the 3000, then the 4000, then the 7200, then a 501 and a 508, then the 811, the 942 and now a 622. The only one that was problem free was the 3000 and problems with the 5xx & 942 were relatively minor and short-lived when compared to the major difficulties of the other units.
How many times has Dish admitted to a problem that wasn't first raised and extensively discussed here on SatGuys? Anyway, I didn't mean to imply they never admit to anything but rather that they tend to "minimize" certain issues and are less than forthcoming on others.kstuart said:
I believe this 622 farce is just the latest example of them playing software musical chairs in an attempt to "contain" a hardware problem.
Why can't they just admit there are subtle hardware variations in some of the 622s, depending on where and when manufactured and that combined with particular usage patterns, can lead to some of the problems customers are experiencing? Are they afraid everyone with that particular # will want to RMA their receiver even if they're not having problems? Personally I think they'd be further ahead with that than trying to come up with patch code that will solve every contingency.
and you back this statement up how.......?kstuart said:
It's beginning to look like you may have some kind of Dish apologetic agenda here and I'm not sure I want to continue to provide a platform for you making excuses for them. I've paid thousands to Dish over the years and have every right to expect quality products in return. You seem to think we should cut them more slack and be more tolerate. That's fine and you're entitled. I actually even still think Dish is the best overall choice for my limited area at the moment but that doesn't mean I have to give them a free pass on their lies and BS.kstuart said:
I'm glad you found a "work around" but I'm of the opinion that this kind of technology is marketed to make television life easier and more enjoyable. Let me make this simple:kstuart said:
Most people buy something because it does certain things. They expect it to do those things for a reasonable period of time. If they want newer features before their unit wears out, they can consider upgrading. If your unit turns out to be a lemon, it's usually isolated to your particular unit and the company promptly fixes or replaces it with one that works.
Only with Dish have I had products that may work great at the onset but they can come along anytime and make it stop working; and then take months - even years to get it back to the way it originally performed.
I have not had any HD local problems, but since 4.03 I now have stuttering problems, random reboots, random check switch messages, and bad recordings. By bad recordings I mean it will macro block all over the place at random points. It did this to me during the recording of the Lost finale. It only did it at two points, one of which lasted about 10 seconds but the other lasted a couple of minutes where I could not see a thing. I could only hear what was going on. This really ticked me off. I wish there was a way to go back to a prior 4.xx update. I could care less about the HD watermark, I could care less about the side by side pip. I would call Dish to switch the unit out for another but I am afraid of more problems especially with the locals that I hear about, Just give me back my functioning DVR that I had a couple of months ago! THATS ALL I WANT! Is that too much to ask? 
Jay
Jay
405 is a huge improvement over 403
Now when my receiver spontaneously reboots, it does so silently, rather than being accompanied by a "death scream" burst of static.
Now when my receiver spontaneously reboots, it does so silently, rather than being accompanied by a "death scream" burst of static.
When ever dish has admitted to an issue it was only through internal memo's to its staff that would roll downhill to its installers after a while and then only begrudgingly. I cant even begin to count the amount of times that I came across problems in the field that when I got ahold of engineering ( lets revisit the superdish 121 local issues in south central michigan ) that it was news to them that the issue I was calling in about had never been reported yet I had called on it on the previous six service calls I had rolled on for this issue as had several other techs I worked with at the time. Even after they finaly had the info in their system and everyone knew about it two months later it never came out on memo and the best fix they could come up with was to wrap the outer edge of the superdish in mesh screen wich never worked ofcourse.
Macroblocking can be due to:
- Short signal drop on E*5 at 129
- Glitch in transmission from network to affiliate
- Glitch in transmission from affiliate to Dish
without a problem in the DVR software.
If you look through threads in this Forum, people who talk about minor problems in specific broadcasts often have other people comment that they saw the same problem on their cable reception of the program.
Which is not to say that there might not be a software problem involved - but there certainly does not have to be...
- Short signal drop on E*5 at 129
- Glitch in transmission from network to affiliate
- Glitch in transmission from affiliate to Dish
without a problem in the DVR software.
If you look through threads in this Forum, people who talk about minor problems in specific broadcasts often have other people comment that they saw the same problem on their cable reception of the program.
Which is not to say that there might not be a software problem involved - but there certainly does not have to be...
NEVER had these problems until the upgrade. The main thing that is really pissing me off is the stuttering. That's what happens the most. The macro blocking only seems to happen when I am really, REALLY interested in watching something. The rebooting seems to have slowed down, it's been a couple of days thus far.
Jay
I'm almost afraid to say anything but I watched the (Nascar) race yesterday and went over 5 hours without a reboot. That hasn't happened in quite a while.
I did run a switch check a little before the race, which may have accounted for it but they haven't since 4.xx's started. We'll see what happens over the next few days.
You-know-who will probably jump in here with a rebuttal but what the heck - I can speculate: I've never been convinced Dish doesn't occasionally download "un-official", un-announced code that only affects certain receivers.
For example: With 4.01, my 622 became able to "hold" a buffer pause between tuner swaps". I could even pause both tuners and swap back and forth without loosing the pause. I even mentioned it in a couple of threads if anyone cares to check. However my screeching reboots started then too. Both remained up through and including 4.05 but then, like I said, yesterday I was able to watch a long stretch without a reboot and last night I also noticed the ability to hold a "pause" between tuner swaps no longer worked. Can anyone explain that?
Edit: So much for that. Not 10 minutes after I posted this, I went downstairs and was discussing it with my wife and it happened again.
I did run a switch check a little before the race, which may have accounted for it but they haven't since 4.xx's started. We'll see what happens over the next few days.
You-know-who will probably jump in here with a rebuttal but what the heck - I can speculate
: I've never been convinced Dish doesn't occasionally download "un-official", un-announced code that only affects certain receivers. For example: With 4.01, my 622 became able to "hold" a buffer pause between tuner swaps". I could even pause both tuners and swap back and forth without loosing the pause. I even mentioned it in a couple of threads if anyone cares to check. However my screeching reboots started then too. Both remained up through and including 4.05 but then, like I said, yesterday I was able to watch a long stretch without a reboot and last night I also noticed the ability to hold a "pause" between tuner swaps no longer worked. Can anyone explain that?
Edit: So much for that. Not 10 minutes after I posted this, I went downstairs and was discussing it with my wife and it happened again.
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After missing the start of the Monaco Grand Prix (saw it later on a rebroadcast) due to a yet another spontaneous reboot I fired off an angry, but civil letter to ceo@dishnetwork.com. They want to send me a new 622 as reboots are "not a known issue with the software" according to the tech who was consulted. Their conclusion is therefore that it is a hardware problem, hence the new receiver.
Well, I'll take the new receiver if it makes the reboots go away, but I didn't have these reboot problems until 4.00. 3.68 worked fine for me. I don't receive any channels OTA.
Well, I'll take the new receiver if it makes the reboots go away, but I didn't have these reboot problems until 4.00. 3.68 worked fine for me. I don't receive any channels OTA.
Another update on my receiver swap: I NEVER GOT IT! UPS tracking shows delivered on May 24th at 12.01 pm. My wife is a stay at home mom, and I was at home for lunch at this time. I have never seen a UPS truck or package, nor did my wife see or hear anything. Yet UPS shows up tonight at 7pm to pick up the old receiver! I told him NO! Called Dish and they told me to contact UPS. Called UPS and they said package was dropped on porch at said time, and to call Dish...and that's when I BLEW UP! I told them that I am the Receiving Manager in a big wholesale warehouse, and FedXe or UPS or any other shipments need to be signed for and cross checked. The guys never leave without a signature, YET they just drop a $$$$ HD receiver on the porch and NEVER even rang the bell??? There was no package on MY porch. I told the woman at UPS that UPS is practicing a business that is nothing less than an unprofessional pig stye!I told them that the ball is in THEIR court to reimburse Dish Network, since NOTHING is there with MY signature on it, that proves delivery! They said they'll start an investigation. So I call Dish again and get to the EX-office and have a nice talk to the man there. I politely explain the situation again, and he puts note on myaccount to send 2nd receiver and NOT charge me for it. Since it looks to them, that package shows delivered and didn't get the old receiver, it appears they would charge me for not returning the old equipment. It is IRRELEVANT to me if this is common practice by UPS in residential areas, it doesn't change the fact, that they SUCK!
I told them that I am the Receiving Manager in a big wholesale warehouse, and FedXe or UPS or any other shipments need to be signed for and cross checked. The guys never leave without a signature, YET they just drop a $$$$ HD receiver on the porch and NEVER even rang the bell??? There was no package on MY porch. I told the woman at UPS that UPS is practicing a business that is nothing less than an unprofessional pig stye!I told them that the ball is in THEIR court to reimburse Dish Network, since NOTHING is there with MY signature on it, that proves delivery! They said they'll start an investigation. So I call Dish again and get to the EX-office and have a nice talk to the man there. I politely explain the situation again, and he puts note on myaccount to send 2nd receiver and NOT charge me for it. Since it looks to them, that package shows delivered and didn't get the old receiver, it appears they would charge me for not returning the old equipment. It is IRRELEVANT to me if this is common practice by UPS in residential areas, it doesn't change the fact, that they SUCK!
If your area is anything like mine, then several days from now, one of your neighbors will show up at your door with the Dish 622 still sealed in its UPS box: "Sorry, I was really busy and couldn't get around to give you your misdelivered package until now - hope it wasn't anything important."
While this has never happened to me with a Dish receiver, I have had that happen several times with UPS, several times with Fedex Ground, about 15-20 times with US Post Office, and never with "real" Fedex.
One time, the porch that UPS left the package on was .... 3000 miles away !
PS Note that PayPal accepts these "delivered" markings as fact, even if there is no signature...
While this has never happened to me with a Dish receiver, I have had that happen several times with UPS, several times with Fedex Ground, about 15-20 times with US Post Office, and never with "real" Fedex.
One time, the porch that UPS left the package on was .... 3000 miles away !
PS Note that PayPal accepts these "delivered" markings as fact, even if there is no signature...
It's all about speed, speed, speed. UPS has given their drivers the discretion to not wait around for residents to answer the door, find the right person to sign, etc, etc and make them wait. I don't feel that bad about it ... a FedEx driver told me that if they consider your neighborhood a "nice" one, they will do the "drop and run" delivery method. Problem is, the driver can be held liable for the loss, not UPS.
I suspect the same thing as kstuart though. A neighbor saw it sitting there and took it so that it didn't get stolen. If UPS delivered it to a neighbor's house, it would state so on the proof of delivery.
I suspect the same thing as kstuart though. A neighbor saw it sitting there and took it so that it didn't get stolen. If UPS delivered it to a neighbor's house, it would state so on the proof of delivery.
I understand that, but the fact that deliveries to businesses are ALWAYS require a signature, I do it EVERY day. There should be no difference whatsoever. This creates a 1st class/2nd class customer scheme, and that's profiling, and profiling is wrong! I am the one in trouble and I didn't do anything wrong. This is not acceptable. I told the Lady at UPS that I am not the one that has to prove anything, I told her that THEY are the ones that have to prove that MY signature is on it. And it sure as hell isn't! I spend hours on the phone with Dish and UPS in that matter, that already makes me guilty until proven innocent. This is all backwards. This Hillbilly business and far from professional. I don't care why they can't pull it off, because of speed or whatever. The guys that bring the stuff to my Receiving Dpartment at work are the same guys in the same hurry. But just because it's a business with money in the background, they just get treated better than others. It's always the same sh...!
Businesses have receiving departments, so there are normally people available to sign. They also tend to receive more than one package at a time. UPS might risk one package but not multiples based on signature/no-signature.
Have you asked your neighbors if they got your package ?
Have you asked your neighbors if they got your package ?
