311 and Purple Card
- Thread starter dlyle
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Depends. Sometimes they want the $50 + $15 S&H and sometimes they will send it to you for free. Most of the time they want the money for the card though. Best way to get around it is to get the warranty but it costs you $30 if you do not keep it for 150 days which costs $30 over that amount of time. It is going to cost you one way or another.
The 311 dosen't have a card! It has an onboard chip instead of a card. Older 311 had the old card and need to have a purple card inserted to update the security system. Check th S# on the receiver if it is S00 you need a card. After you add the 311 to your account DISH should send the card for a shipping charge or free.
Sometimes they will tell you that you need to purchase a card before they will activate it while other times right in the process of doing so they will then tell you that you need to purchase a card. You might want to play CSR Roulette if they try to charge you for the card. I have noticed that some receivers that start in S19 with embedded card which is what all purple card numbers start with will still need a new purple smart card.
you can call Dish and verify there is no balance on it. If there is none, then you can activate with no issues
If its a S19 card then that is the new card
turn the receiver off and let it take a software update first
turn the receiver off and let it take a software update first
Some receivers with built in S19 card will still require a new purple card. If you have a smart card in the receiver starting in S19 then I think those will work.
the old cards (yellow) were S00...all purple cards are S19
It sounds like it needs a software update
It sounds like it needs a software update
