Such a huge cluster ....! So I got a 2H/1J install set up for tomorrow. Did it through chat and confirmed everything. Receive the confirmation email and it says 2H/2J. Called in and was transferred to a supervisor who corrected it. Received a confirmation email with the correct info: 2H/1J. About 45 minutes ago, I get an email saying my order has been cancelled. I call in and it still says I have an appointment for tomorrow. While talking to a CSR I get a new confirmation email that shows 2H/2J again.
Ask for a supervisor, talk to her. she says everyone before has lied to me and that what I'm requesting is impossible. I point out the reports on this site and that I received a confirmation email of 2h/1J and hangs up on me saying she's not going to spend all day arguing with me. Keep in mind that she left me with no info as to the status of my install tomorrow.
At this point, I'm pissed. I call back and ask for a supervisor. Explain everything and she transfers to me the executive resolution team. The gentleman there tries to convince me that what I want is really 1H/2J and that I can record something and still have live tv on all three tvs with only one Hopper. I counted tuners for him and pointed out that impossibility. He kept on insisting that it was possible. He then stated that the only way to get a second Hopper was to request 4 Joeys and that that was what my work order was set for. At that point I about lost it. I didn't realize the executive team was there to make the situation even worse. It was also laughable the way he kept on confusing tuners with outlets.
I can deal with honest mistakes, but to say something that extreme and that clearly wrong is unacceptable. At that point I asked him what I was charged the $200 for. He claimed it was $100 upgrade fee and $100 for the single Hopper. I told him I had the chat log that said otherwise, he put me on hold and then came back and admitted it was for two Hoppers. At that point I asked him what the work order said. He said 2H/2J. After all the run-around, I decided to end the call. I'm going to deal with this tomorrow, once the technician is here. Hopefully he'll install 2H/1J. But, if he needs to go 2H/2J, I'll let him and once it's done, I'll be calling Dish and asking for a box to return a Joey.
A need for more than three tuners does not equal a need for more than three outlets.
