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Update to my service appt. The appointment was scheduled for the 0800-1200 block. I got a call on yesterday confirming the appointment. The service tech, a young lady named Rachel, showed up at about 0900. Very professional. She got right to work checking out the box, listening to my...

Look dude, I have no problem with service techs. I think I stated that prevoisly. My problem is with the CSR's I spoke with, the supervisor of said CSR's and a manager of the group. I only got stonewalling and "there's nothing more we can do" comments from them. As I said before prior to 1.5...

After I was told by a manager and a supervisor there was no one else that could assist me, I gave up and made the switch. Had I known about retention, I would probably have given them a try. I would have PM'ed Stone Cold, but I am new to this board and I did not know there were people here that...

No. I started my vacation on Tuesday of this week. The same day the issue with my unit happened. I have been dealing with that each day since then. I figured, if DTV is not that concerned with a customer, why am I blowing my vacation stressing over this. The die has been cast. I made no calls...

My mistake. New guy here. I obvioucsly was not speaking to him when I called DTV because from the posts I read by him on this board, he is well schooled in the knowledge of the biz.

Not lookng for you service techs to do anything. Other than keep doing your job that I appreciate so well. It is the DTV customer service I have an issue with and the equipment I have been exposed to. As I stated earlier, I had no problem with DTV up until 1.5 years ago. When I would call with a...

Thanks for the help. I am going to take my chances with the FiOS DVR service and equipment. Like I said before, I know folks with that service/equipment and they are singing its praises. I would have stuck it out with DTV, but the rank condescension and outright inept handling I received was...

I spoke to a supervisor and a manager. They both told me there was nothing they could do for me other than "internally e-mail the local office for an earlier service date, but they could not guarantee it". I asked them to give me the local office number and they both said "they do not have the...

I am done talking to DTV. I checked the tech boards over on their site and there are many people in the same situation as I am; 10+ years, crappy service, shoddy equipment, and the issue has not been corrected yet. This is the reason I left cable becasue of the poor service I was getting. It...

I checked all of my bills, my account and even spoke to a CSR and I am not under a contract. I even have the CSR on recorder stating as such.

Let me start first by a little background. I have been a DTV customer for the last 12+ years. I never had a problem with the service, equipment or programming. That all changed 1.5 years ago. I had the DTV Tivo recevier for 7 years. It was doing good until it finally went on the fritz. I called...

The same thing happened to my R15 model back on June 1 or 2. Got a replacement sent out to me and installed on June 10. Now it is July 7 and that replacement model has bit the dust. I think the R15 models are shoddy. My parents have a different model and they have not had any problems with it. I...